Hi all, this is my first time posting. I was just wondering if anyone has had this problem- I took my Gucci Wave Hobo to the Gucci Vancouver store for repair (one of the rivets had fallen off, this was the SECOND TIME this happened). It's been 8 months now and I still don't have it back. Whenever I call the person in charge of repairs, she would tell me that it's normal for repairs to take that long- however, when I spoke to her today, she said 8 months is way too long. On the repair slip it says they would not be responsible for bags held longer than 120 days, but when I mentioned that to her BEFORE, she said she wouldn't hold me responsible since repairs take a long time. But today, she mentioned that they would not be responsible for it since 120 days have passed!! She said she doesn't have my bag, and told me that she would call the repair centre in Toronto (since that's where all the Gucci repairs are done) on Monday and tell me if they have it. I have a feeling that they lost my bag... What would you do in this situation?? It's so frustrating!! I almost feel like I have a lawsuit on my hands but then that slip says they aren't responsible for repairs held over 120 days.... Has anyone else had experience with this?? I'm probably never buying a gucci bag ever again.