The front plate (with Chanel logo and snap) on my small padded envelope flap is very scratched. It looks awful! I got the bag for a great price (under $600 from $1650) at Saks on 12/26, but I hate how the front plate is a mess. Does Chanel fix these things? What can I do about this? Thanks in advance for your suggestions! I'm feeling so sick right now and I don't know what to do except return the bag.