Just wanted to see if anyone had had a similar issue... Several months ago I bought a Gussto black and gold handbag from Searle in NYC. The coloring came off the straps and I brought it back. They refused to return it but said they could send it to the vendor to repair. They told me it would take a month. Over 3 months later, I still do not have my bag. Despite my repeated phone calls and inquiries, the Director of Marketing has been rude and unresponsive. As I am a lawyer, I filed a complaint with the BBB and intend to file an action for breach of contract and conversion as to property with small claims court. However, I don;t know if I will get anywhere. Anyway, just wondering if anyone had had a similar problem? How did hyou resolve it?