Hi dear Chanel ladies, I am very frustrated right now and need your advice. I purchased a blue/purple woc at New Bond street in London at the beginning of this month. When I tried it in store I was told it was the last one in stock and I noticed there were some slight wear marks, but as I really liked it I went ahead with the purchase anyway. I used it for around ten times, and today, I noticed that the part of the stitching has broken! I am so frustrated I never overstuff it (only an iphone, a small key and several cards in there). I also noticed that there were some marks/ wrinkles of the leather at the bottom. I tried to buff it out with soft clothes but they don't go away. I wanted to believe that I accidentally scratched it but they don't look like scuffs/scratches caused by fingernails. So I suspected that it might come this way. What should I do? I dropped an email to my SA but haven't received any response. Do you think I could get a new one, after three weeks? I know I can send it off for repair, but I really start to question the quality of this woc. Or could I ask for a refund and buy something else? Thank you in advance for your kind help