Ok, so I had a post about my new duffle that I bought about a month ago. Well the first day I wore it, I noticed a cut on the side of the bag. I was thinking that maybe I cut the bag when I opened the box. But I realized that the bag was inside of a coach box inside of a brown box. So that couldn't be right. So at work, my coworker noticed another cut on the other side. Now I know there is a problem with the bag. So I go to Coach today and then I see ANOTHER box cut on the bottom of the bag. They told me that the bag that I paid full price for was actually an irregular bag that should have been destroyed. I couldn't believe it. They told me that if there were one scratch they would have sent it to outlet (it had an outlet tag on the inside and I didn't even notice it), however since there were 3 cuts. Since I didn't have the receipt on me, they had to call the store I bought it from to prove I actually paid full price for it. So they apologized and have overnighted a bag to the store for me. This way I'll be able to check the bag while they are there and decide if the bag is ok. I'm just so upset that they would send me that bag. I'm flabbergasted.