I purchased a brand new Chanel handbag from Marble Closet on eBay on Thursday, made my payment on Friday and received it today. I got the bag at 4:19 pm and upon inspection I found a rip on the side of the bag and mark on the interior also a big dent on the inner flap. I sent seller an email with the pictures of the damages. Below is my email
"Hello! I just received the bag today. Thank you for fast shipping. I'd like to bring to your attention that the bag is not brand new as stated so in your listing. Upon inspection I found a rip on the side of the bag, stain on the interior and a big dent on the inner flap. I will send you pictures when I figure out how to attach them. "
You've requested:
A replacement item
This is her response:
"i don't know what you are trying to pull here, but that bag was brand new, any tears or wear where caused by you. If the bag come back in any condition other than new i will not refund it, and in the event you do get a refund i will have you in court until that bag is paid for. That bag was perfect when i sent it to you BRAND NEW"
My response:
"There is no need to accuse me of damaging your item when that's exactly what I received. I received the package at 4:19 pm which you can verify with USPS. I contacted you 4:39 pm which is 20 minutes later. How could I possibly have any time to damage your item? And I don't see how it could benefit me in any kind of way. I am not trying to pull anything. You are very rude. Threatening to take someone to court over an ebay item that was not described correctly by you is beyond ridiculous. I am disgusted. I will post your bag back to you tomorrow. "
Her response:
"my bag was not ripped! nor did it have a stain, so it better not come back with one, if it does it isn't my bag! That bag was brand new, never used, it is my bag"
My response:
"I am sorry but what you saw in my pictures IS your bag. I will upload a picture of the rip with serial number if I could capture it. Please take me to court so I can bring the bag to the judge so he can see the rip and stain on a BRAND NEW bag. "
Attached are pics of the damages
Here's listing:
http://www.ebay.com/itm/221511952066?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT
If you toolhaus her feedback you will see how rude she is. I am disgusted. Never again!
"Hello! I just received the bag today. Thank you for fast shipping. I'd like to bring to your attention that the bag is not brand new as stated so in your listing. Upon inspection I found a rip on the side of the bag, stain on the interior and a big dent on the inner flap. I will send you pictures when I figure out how to attach them. "
You've requested:
A replacement item
This is her response:
"i don't know what you are trying to pull here, but that bag was brand new, any tears or wear where caused by you. If the bag come back in any condition other than new i will not refund it, and in the event you do get a refund i will have you in court until that bag is paid for. That bag was perfect when i sent it to you BRAND NEW"
My response:
"There is no need to accuse me of damaging your item when that's exactly what I received. I received the package at 4:19 pm which you can verify with USPS. I contacted you 4:39 pm which is 20 minutes later. How could I possibly have any time to damage your item? And I don't see how it could benefit me in any kind of way. I am not trying to pull anything. You are very rude. Threatening to take someone to court over an ebay item that was not described correctly by you is beyond ridiculous. I am disgusted. I will post your bag back to you tomorrow. "
Her response:
"my bag was not ripped! nor did it have a stain, so it better not come back with one, if it does it isn't my bag! That bag was brand new, never used, it is my bag"
My response:
"I am sorry but what you saw in my pictures IS your bag. I will upload a picture of the rip with serial number if I could capture it. Please take me to court so I can bring the bag to the judge so he can see the rip and stain on a BRAND NEW bag. "
Attached are pics of the damages
Here's listing:
http://www.ebay.com/itm/221511952066?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT
If you toolhaus her feedback you will see how rude she is. I am disgusted. Never again!
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