So, I decide to write on this forum about my situation. I have been a huge fan of Burberry and was seriously hesitating writing about my problem because my local Burberry SA is great and I really hate writing a complaint type of a post. Regardless I am utterly disappointed.
A few weeks ago I bought a pair of gorgeous studded flat gladiator sandals. I never wear flats but was so in love with these particular sandals as I love tastefully studded shoes and the shoes are beautiful, unique and elegant with an edge, the studs are perfect; silver and cone shaped.
As I said service has been wonderful. These are not my first Burberry shoes as I got the Nova espadrilles as well. Their shoes are very comfortable too. Anyhow, after wearing my shoes once the sole started peeling off on one of them. The sandals are all leather with leather soles except for a very thin and small area of rubber glued on the front and back of the sole. This is a great idea because they do not slip and the leather sole itself is stiched on.
So the leather sole will not come off but the rubber may and honestly it looks kind of ugly to me and more importantly I do not expect this problem with a pair of 500 dollar sandals the most expensive ones I ever got. The store manager was not nice to me at all and in fact it came out as she tried to blame me for this problem. After wearing it for 2 hours at the office? She and the central office concluded that I damaged the shoes. I honestly cannot see how glue letting go can be a result of damage. Indeed the one shoe looks different because the rubber sort of hangs off more and I think it has to be a fault in workmanship because I would certainly remember if I had damaged the shoes.
In the end I was offered a free repair, do you think this is normal? I am still wondering if I am overreacting that I feel I was sort of let down? I do shop there and wanted to buy another pair of sandals on their sale but now I am disappointed in Burberry. If your most expensive sandals start falling apart on me after one wear would you feel inclined to buy more? But most importantly if this is the customer service I get I am not sure that I would want to buy luxury items there. My experience with repairs done on a problem like this is that they do not last. Yes the sandals are gorgeous but I now sort of feel like I have just thrown 500 dollars out the window. I live in Europe and in general I feel that customer service here is not good in general and this does matter a lot to me so I would rather spend my hard earned money on things that will last and at stores where service is great.
I look forward to your comments as I would love to know how others feel; if I am overreacting not feeling happy or if this is considered normal by others as well. Thanks in advance.
A few weeks ago I bought a pair of gorgeous studded flat gladiator sandals. I never wear flats but was so in love with these particular sandals as I love tastefully studded shoes and the shoes are beautiful, unique and elegant with an edge, the studs are perfect; silver and cone shaped.
As I said service has been wonderful. These are not my first Burberry shoes as I got the Nova espadrilles as well. Their shoes are very comfortable too. Anyhow, after wearing my shoes once the sole started peeling off on one of them. The sandals are all leather with leather soles except for a very thin and small area of rubber glued on the front and back of the sole. This is a great idea because they do not slip and the leather sole itself is stiched on.
So the leather sole will not come off but the rubber may and honestly it looks kind of ugly to me and more importantly I do not expect this problem with a pair of 500 dollar sandals the most expensive ones I ever got. The store manager was not nice to me at all and in fact it came out as she tried to blame me for this problem. After wearing it for 2 hours at the office? She and the central office concluded that I damaged the shoes. I honestly cannot see how glue letting go can be a result of damage. Indeed the one shoe looks different because the rubber sort of hangs off more and I think it has to be a fault in workmanship because I would certainly remember if I had damaged the shoes.
In the end I was offered a free repair, do you think this is normal? I am still wondering if I am overreacting that I feel I was sort of let down? I do shop there and wanted to buy another pair of sandals on their sale but now I am disappointed in Burberry. If your most expensive sandals start falling apart on me after one wear would you feel inclined to buy more? But most importantly if this is the customer service I get I am not sure that I would want to buy luxury items there. My experience with repairs done on a problem like this is that they do not last. Yes the sandals are gorgeous but I now sort of feel like I have just thrown 500 dollars out the window. I live in Europe and in general I feel that customer service here is not good in general and this does matter a lot to me so I would rather spend my hard earned money on things that will last and at stores where service is great.
I look forward to your comments as I would love to know how others feel; if I am overreacting not feeling happy or if this is considered normal by others as well. Thanks in advance.