I woke up this morning to an email from a buyer who stated that the Vuitton Multicolor Trouville I sold her was missing a stud on the leather chad for the handles, and attached a picture. I was surprised, because nothing was wrong with the purse when I photographed it and shipped it. I went back to my auction pictures and everything was fine. Well, she wants a full refund on the purse or a partial refund for the damage. I looked at the color placement on the picture she sent, and it looks like it is probably my purse. I called the LV boutique here in town, and they told me that it would cost approx. $50 to replace the stud, as they had a lady in earlier in the week with a multicolor Alma that had the same problem. That repair cost isn't in their repair/estimate booklet, so they called the Louis Vuitton department responsible for repairs and were quoted $50 "on the high end", and it probably wouldn't be that much. I offered the buyer $50 and gave her the LV number to call also so she could confirm, but she said no, it wouldn't be worth her time and effort to call, drive to the LV boutique (she lives in El Monte, CA, and apparently it is a far drive to any LV store) and get it repaired. She wants $200! for her trouble. Does anyone think this is excessive? I do. I smell a scam.