Problem with a Seller of Chanel flap

[luckystar07]

I have purchased a flap from supposedly trusted IG seller. The bag was described as "mint" with "minor signs of wear on hardware only". I paid about $5,500 for the bag. The bag I received had dirt all over the leather strap which never was shown or described. It also has a lose thread on inside flap. Once I contacted the seller she offered me either $100 refund or would accept a return. The bag in this color is very hard to find and I was looking for a very long time to get it. I got a quote from Leather Surgeons to fix the strap only (I've noticed a lose thread later). Leather Surgeons can fix it for $220 including shipping. I asked seller to cover this cost and then I would keep the bag. She refused and gave me her original offer $100 refund or return the bag. What is your opinion about this situation and how do you think I should proceed? I really want this bag, but feel it is unfair that I have to enquire extra expense for something that was misrepresented by the seller.

 

[PurseLover72]

If you really want it, then I'd just keep it and pay the $220. However, I'd let the seller know that she lost a customer, and I'd never buy from her again.

 

[luckystar07]

If you really want it, then I'd just keep it and pay the $220. However, I'd let the seller know that she lost a customer, and I'd never buy from her again.

thank you! I might have to do that. I just feel so upset to be treated like that... I never treat my clients this way and would go out of my way to make sure my client is happy.

 

[Shodelux]

thank you! I might have to do that. I just feel so upset to be treated like that... I never treat my clients this way and would go out of my way to make sure my client is happy.

I would return it and keep the money. You could find something you like later. Don’t have to fixate into certain things.

 

[coniglietta]

I would return it and keep the money. You could find something you like later. Don’t have to fixate into certain things.

+1

 

[no5]

I would return it. Buying a bag at this price should be a happy pleasurable experience and this clearly hasn’t been.

 

[Choubaroo]

You should return it. For that price, you should love it without any fuss or disappointment. The bag comes with bad memories of the bad IG seller.

 

[Egel]

I second keeping the bag. It's amazing that you would never treat one of your own costumers like this, but unfortunately you not everyone has the same standard. This is not a store bought purchase. Not that I'm saying that that excuses every kind of behavior but I think everybody has their own lesser encounter when buying from anything but the store.

If you already spend thousands on a bag, I wouldn't think about the loss. The financial loss can't compete with the joy from the bag and skippers regret. If this a hard to find color, when will you find it again? And if you find it again, will the condition and the price be as reasonable as this one? That piece of mind is more worth than $120.

If this was not a hard to find color, then I would advise returning it. But I think skippers regret always hits harder than buyers remorse. And my own experience is that these encounters do not leave a bad taste when I actually use the bag.

 

[CrazyCool01]

I second - returning
There is always something new and exciting coming
So if i were u i would return and continue hunting for this bag or will move on !

 

[MSV0]

Return, what color is so hard to come by? There is always another bag.Who is this IG seller so we can avoid. Its not right to charge so much without disclosing.

 

[A-MINI-G]

I totally agree with many people here! I'd return!!

There are always more to come