After receiving the newsletter from Balenciaga.com about the gift with purchase, I have been stalking the website everyday. I have been looking for a G21 RG Bleu Lavande Day for a few months now and wanted to see if I would be lucky enough to buy it this time with a free Tiny City.
Last Saturday I woke up in the morning and did my daily routine, and there it was, I could not believe they have it in stock again! So I placed my order right away, and sent an email to the online shop customer service about the color choice for the Tiny City. I had call them and that's what they told me to do after my purchase. The status of the bag changed to "Sold Out" after I purchased. I was so relieved I had acted on it right away.
When I called this morning again to check which Tiny City they have picked pursuant to my email, they told me only Cassis and Gris Tarmac Tiny City was designated as the gift with purchase color (uhhh...why didn't they tell that to me before?? then i would not have put Lagon or Mangue as my choices...) and also they told me all the Tiny Citys in these two colors are gone even though they show as "available" for purchase in the online store (plenty in stock!!). They said the inventory info online is not accurate (Can they explain why if I put the last inventory of a certain style/color in my shopping cart, the status changes to "out of stock" right away?? I have seen this so many times!).
Instead, they gave me a Mangue Tiny First. >.< I already have a tiny first in Cyclamen and since it does not hold much at all, I want the Tiny City that can hold at least some store cards. However given the situations above, they would still not consider my request, not to mention that today the promotion has ended so there will be not any more depletion of their existing inventory.
It is a small favor for the company but it could mean a lot to the consumer. As a Bal collector, although I'm not lucky enough to buy every piece I like, but I have been building my little Bal family one piece at a time. I'm very disappointed at the inaccurate info the online customer service provides and the indifference of their attitude to the loyal customer.
Last Saturday I woke up in the morning and did my daily routine, and there it was, I could not believe they have it in stock again! So I placed my order right away, and sent an email to the online shop customer service about the color choice for the Tiny City. I had call them and that's what they told me to do after my purchase. The status of the bag changed to "Sold Out" after I purchased. I was so relieved I had acted on it right away.
When I called this morning again to check which Tiny City they have picked pursuant to my email, they told me only Cassis and Gris Tarmac Tiny City was designated as the gift with purchase color (uhhh...why didn't they tell that to me before?? then i would not have put Lagon or Mangue as my choices...) and also they told me all the Tiny Citys in these two colors are gone even though they show as "available" for purchase in the online store (plenty in stock!!). They said the inventory info online is not accurate (Can they explain why if I put the last inventory of a certain style/color in my shopping cart, the status changes to "out of stock" right away?? I have seen this so many times!).
Instead, they gave me a Mangue Tiny First. >.< I already have a tiny first in Cyclamen and since it does not hold much at all, I want the Tiny City that can hold at least some store cards. However given the situations above, they would still not consider my request, not to mention that today the promotion has ended so there will be not any more depletion of their existing inventory.
It is a small favor for the company but it could mean a lot to the consumer. As a Bal collector, although I'm not lucky enough to buy every piece I like, but I have been building my little Bal family one piece at a time. I'm very disappointed at the inaccurate info the online customer service provides and the indifference of their attitude to the loyal customer.
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Thank you so much for the heads up on BNZ!! I'm considering returning the order from the website now.