I bought some Louboutins online, and I am having trouble returning them to the store. They're saying that I've damaged the soles, and I don't understand this because how else is one supposed to try on the shoes, lying down and not letting them touch the ground? I've put towels down to make sure I don't mark the soles at all, and they're rejecting my return!
This is what they wrote:
"I am writing to inform you of your recent order placed, please note that your item was rejected by the brand due to several marks on the back of the soles, please see images attached.
I regret that due to this the item is not eligible for a refund, in situations such as this the order will need to be re-dispatched back out to you in which you will need to confirm an address.
Should you require additional assistance, please do not hesitate to contact me."
I feel like this is against my consumer rights:
By inference CCR 2013 @ 34(9) allows you to handle the goods as necessary to ”establish the nature, characteristics and functioning of the goods”, trying the shoes on would be necessary to establish the functioning (fit) of the goods.
Similarly CCR 2013 @ 34(12) provides I can handle to goods as you would be allowed to in the shop, which would include trying them on.
Has anyone else had this problem? How did you overturn their decision?
This is what they wrote:
"I am writing to inform you of your recent order placed, please note that your item was rejected by the brand due to several marks on the back of the soles, please see images attached.
I regret that due to this the item is not eligible for a refund, in situations such as this the order will need to be re-dispatched back out to you in which you will need to confirm an address.
Should you require additional assistance, please do not hesitate to contact me."
I feel like this is against my consumer rights:
By inference CCR 2013 @ 34(9) allows you to handle the goods as necessary to ”establish the nature, characteristics and functioning of the goods”, trying the shoes on would be necessary to establish the functioning (fit) of the goods.
Similarly CCR 2013 @ 34(12) provides I can handle to goods as you would be allowed to in the shop, which would include trying them on.
Has anyone else had this problem? How did you overturn their decision?
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