Price on exchange of an item - pre or post increase?

[jelly-baby]

I have read different views on this so if anyone has actual experience it would be useful....

So I bought an item pre-increase. Obviously if I return for refund I will get the original price I paid. However if I exchange for a new item, would my returned item be valued at the (old) price I paid in December, or the new January price? I presumed it would be the old price but I’ve seen others say their returned item was exchanged based on the new price?

(For example, I buy an item in December for £200. It is now £250 following the price increase. I request an exchange for a different item that is now £300. Do i get credit for £200 or £250 on my old item.)

 

[Loriad]

I bought a key pouch online, pre-price increase (not this one, the last one). I ended up bringing it in to the store to exchange. I was given a credit for the amount I paid and then charged the new higher price. I kind of raised an eyebrow, but I had ordered 4 key pouches online that weren't made very nicely (in my opinion) and the one in the store looked perfect, so I figured I wouldn't question it.

 

[ovi]

For OP, I believe you'd get credit for £200.

My exchange experience:

1. credit=original purchase price, for regular (customer requested) exchange:
Bought ZCP in DE on day1 pre-increase, exchanged to ZCP in Mono on day 3 post-increase, had to pay the price difference due to the PI. Just checked that: even though they are both ZCP canvas, DE and Mono have different SKUs.
But from post in #2, it seems that even for same SKU exchange you have to pay price difference...

2. credit="most-recent" or "current" price, for defective item exchange:
The bag was a few years old bought at $14xx less than $1500, but deemed defective, exchanged to same bag in different color. Because the color of the original bag was discontinued at price $1590, new color at the exchange time was priced at $1620, I paid $30 difference + $10 tax difference (the tax calculation was more complicated, definitely not only for the $30 difference).

 

[boyoverboard]

You’ll get credit for what you paid, so the pre-increase price.

However, re. what Loriad said, I don’t think that’s fair. If I was returning an item due to poor quality, I’d expect to be able to exchange for a replacement of the same product without paying the difference! Surely they can offer exchange instead of refund/store credit and then charging again, if it’s an exchange of the same item for one that isn’t defective/poorly made?!

 

[jelly-baby]

Thank you all

 

[jgodcheergrl]

For OP, I believe you'd get credit for £200.

My exchange experience:

1. credit=original purchase price, for regular (customer requested) exchange:
Bought ZCP in DE on day1 pre-increase, exchanged to ZCP in Mono on day 3 post-increase, had to pay the price difference due to the PI. Just checked that: even though they are both ZCP canvas, DE and Mono have different SKUs.
But from post in #2, it seems that even for same SKU exchange you have to pay price difference...

2. credit="most-recent" or "current" price, for defective item exchange:
The bag was a few years old bought at $14xx less than $1500, but deemed defective, exchanged to same bag in different color. Because the color of the original bag was discontinued at price $1590, new color at the exchange time was priced at $1620, I paid $30 difference + $10 tax difference (the tax calculation was more complicated, definitely not only for the $30 difference).

I echo this same experience. I actually returned a bag that was almost 4 years old and deemed defective and was given the new price increase in the form of a credit. So, I believe that if you have a defective bag you will get the new increased price but if you are exchanging I believe you would have to pay the new price... which is ridiculous!

 

[Loriad]

You’ll get credit for what you paid, so the pre-increase price.

However, re. what Loriad said, I don’t think that’s fair. If I was returning an item due to poor quality, I’d expect to be able to exchange for a replacement of the same product without paying the difference! Surely they can offer exchange instead of refund/store credit and then charging again, if it’s an exchange of the same item for one that isn’t defective/poorly made?!

I didn't think it was fair either, but I think maybe it was because my SA thought it looked fine to her. So sometimes "poorly made" is subjective. The key pouch had that "crease", u could see through the bottom stitches, the corners were wonky and the zipper was wavy. Rather than ship a 4th one back and stalk the site again, I drove almost 2 hours for the exchange. Needless to say, I'm glad I got it, even though I paid more, since the price went up again. It seems that some of the "policies" are loosely interpreted and vary between stores!

 

[vilette21c]

In my experience, they will refund exactly what you paid or do an even exchange of the item. If the item is not in stock then you lucked out, you have an option to wait though within that 30 days to see if they will have it in stock again. After the 30 days, they won't be able to do anything for you. They will only do a refund of the post price if the item was discontinued.

 

[7777777]

I didn't think it was fair either, but I think maybe it was because my SA thought it looked fine to her. So sometimes "poorly made" is subjective. The key pouch had that "crease", u could see through the bottom stitches, the corners were wonky and the zipper was wavy. Rather than ship a 4th one back and stalk the site again, I drove almost 2 hours for the exchange. Needless to say, I'm glad I got it, even though I paid more, since the price went up again. It seems that some of the "policies" are loosely interpreted and vary between stores!

If you exchange for the same exact item, should be just an even exchange. I would call customer service, this is not right.