I brought a monogram pochette i've had for about 15 years to be fixed at my local LV about 4 weeks ago. The strap split in two. My mom bought it for me at Macys in NYC and it was my first designer purse. she's now passed. Obviously the bag means A LOT to me.
Since the bag is from the 1990's the strap was set up differently- it was attached to the tab that connects the zipper to the bag. I hope this makes sense.
When I brought it to LV, I explained to the SA that i wanted a new strap. she needed to check with the manager because it was connected to the tab. she said no problem, it would need to be sent out and would cost $70. Her shift ended, so she said another SA would help me check out.
The new SA gave me my paperwork to sign and I asked if while the strap was being fixed, if they could give me a new tab as well so the patinas matched. He said sure, same price since it's part of the strap and redid my paperwork.
Well.... I got a phone call yesterday from a 3rd SA saying my bag was ready and she "just wanted to let me know" that i could also buy a NEW STRAP for $91. I said I'm very confused, I was under the impression thats why I sent the bag away? she said all they did was replace the tab and not the strap and I could have purchased the strap in store. I explained that I asked for the strap to be replaced and wanted the tab as an addition for convenience and was quoted $70. She said my receipt said tab only and there was nothing she could do.
Long story short I am going to see the manager on Saturday. I'm PISSED. Why would I send a bag away for a month that has such sentimental value if I could have had it done in the store? And why was I quoted the incorrect amount? I think the mix up happened when the SA's switched.
Since the bag is from the 1990's the strap was set up differently- it was attached to the tab that connects the zipper to the bag. I hope this makes sense.
When I brought it to LV, I explained to the SA that i wanted a new strap. she needed to check with the manager because it was connected to the tab. she said no problem, it would need to be sent out and would cost $70. Her shift ended, so she said another SA would help me check out.
The new SA gave me my paperwork to sign and I asked if while the strap was being fixed, if they could give me a new tab as well so the patinas matched. He said sure, same price since it's part of the strap and redid my paperwork.
Well.... I got a phone call yesterday from a 3rd SA saying my bag was ready and she "just wanted to let me know" that i could also buy a NEW STRAP for $91. I said I'm very confused, I was under the impression thats why I sent the bag away? she said all they did was replace the tab and not the strap and I could have purchased the strap in store. I explained that I asked for the strap to be replaced and wanted the tab as an addition for convenience and was quoted $70. She said my receipt said tab only and there was nothing she could do.
Long story short I am going to see the manager on Saturday. I'm PISSED. Why would I send a bag away for a month that has such sentimental value if I could have had it done in the store? And why was I quoted the incorrect amount? I think the mix up happened when the SA's switched.
