What CT store if You don't mind me asking
On behalf of my State of Connecticut, I apologize. That store is in the Casino....it probably smells of smoke too. I'm so sorry this happened to you - I hope you can get it replaced with a perfect one!
I would be mortified if I let Coach send a gift to someone from me and they received what I received today! Ordered on line but it came from Ct instead of Jax. Thrown in a box... Shoulder strap detached, bent with a permanent fold and scratch marks, lint and dust all over...
TAKE YOUR TIME and package like they would want it shipped to them.
When something is ordered in the store no one can control where it comes from. The system takes it from JAX if they have it in stock, but if not, it takes the first available one found and it is shipped from the store where it is in stock. It's kind of an unfortunate system, one in which I've had similar quality problems with before on my own orders, but there isn't a way to change it.
For me, it would be hard to live with especially knowing it might get worse. My opinion only, I would take it back and see if I could fall in love with a diff. bag or wait for the new ones coming out.