Hi, I have never ordered (or preordered) from BNY before. How does that work? I would love to get a violet money wallet. I thought I read on a previous thread that someone got their order cancelled. Does that happen often? Do they call you when that happens? Do they confirm the order? I have read some scary BNY customer service stories so I feel somewhat apprehensive. Thanks for your help! Oh, and does someone have their contact number and the name of a good SA?