Pre-loved exchange or return purchased outside of US? Favorite MM creasing

Dawn

seriously?
Moderator
O.G.
Sep 2, 2006
26,292
1,347
United States
Hi all - I bought a pre-loved Favorite MM DE from a seller in Okinawa. Her husband is stationed there and she bought the LV from the boutique and provided the receipt, box, dust bag. Her name (customer) and SA name are both on the receipt. The Favorite has since developed the crease on the front. :sad:
Has anyone had experience requesting exchange for a defective bag that was purchased in another country? I will contact customer service tomorrow but wanted to see if anyone went through it before me.
Thank you so much!