Pre-loved Disappointment

BBNJ

Member
Apr 30, 2014
265
63
So, I ordered my first pre-loved item from Yoogi's Closet. It's a small ring agenda in the monogram print. I expected it to be in "Like New" condition. It took over a week to arrive. When I pulled it out of the box, the strong smell of musty basement nearly knocked me over. This information was never included in the description. The smell is so strong that my hands smell like musty basement. I would never put that thing inside my bags. Looks like it's going back tomorrow but I'm really upset I have to pay to ship it back! I tried calling them but they are closed. Shouldn't they have included that information in the description? :-s
 
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lshcat

Authenticator
O.G.
Mar 31, 2010
6,244
208
Midwest
Usually in the 'Yoogi's Notes' section they will note odors, even faint ones.. I've ordered things they described as having a slight perfume scent or whatever and it smelled perfect like leather lol.. I always assumed they 'over-describe' so I hope their one lapse in this item's description if it wasn't noted, doesn't discourage you from trying again in the future :smile: Also they are very customer-oriented wait and see what they say, they will likely send you a pre-paid label to return if you ask. Good luck!
 

Ann211975

Member
Apr 16, 2012
171
0
Sorry you had a bad experience with them. I've purchased several items and I'm never disappointed. I think the return label is pre-paid. Give them a call on Monday, the customer service is great.
 

NWGal

Member
May 25, 2012
2,815
477
Oregon
They will make it right. Just wait to call them on monday. They will likely email you a return label.
 

BBNJ

Member
Apr 30, 2014
265
63
Thanks so much for the input, everyone. I will definitely call them on Monday. I'm sure they will handle it well but I'm still disappointed because I waited so long for this item and now I'm out of luck.:shucks:
 

sgj99

O.G.
Jun 17, 2008
8,389
2,755
Houston/Galveston
They will make it right. Just wait to call them on monday. They will likely email you a return label.
i'm sorry your disappointed, i understand: those days of waiting for your package to arrive and you get so excited and then open a box that is a big disappointment. the good news is that you bought from Yoogi's and their customer service is top-notch so give them a call and arrange the return.
 

tjanese0711

Member
May 24, 2013
161
0
So, I ordered my first pre-loved item from Yoogi's Closet. It's a small ring agenda in the monogram print. I expected it to be in "Like New" condition. It took over a week to arrive. When I pulled it out of the box, the strong smell of musty basement nearly knocked me over. This information was never included in the description. The smell is so strong that my hands smell like musty basement. I would never put that thing inside my bags. Looks like it's going back tomorrow but I'm really upset I have to pay to ship it back! I tried calling them but they are closed. Shouldn't they have included that information in the description? :-s
I would not be happy with a smell....return?
 

npps

Member
Aug 16, 2009
793
2
So, I ordered my first pre-loved item from Yoogi's Closet. It's a small ring agenda in the monogram print. I expected it to be in "Like New" condition. It took over a week to arrive. When I pulled it out of the box, the strong smell of musty basement nearly knocked me over. This information was never included in the description. The smell is so strong that my hands smell like musty basement. I would never put that thing inside my bags. Looks like it's going back tomorrow but I'm really upset I have to pay to ship it back! I tried calling them but they are closed. Shouldn't they have included that information in the description? :-s
I am sorry this happened to you. I recently bought a BV bag from there and upon opening the box, I noticed the odour too but I out it to storage. What I did was to place the bag in a well ventilated part of my house but relatively dark and within 2 days the odour is gone. You may want to try that first without cutting the tag? Sometimes in humid places, storage odour is common. If the condition of the agenda is good then you might want to give it a go at airing it first and see how it goes? Good luck!
 

BBNJ

Member
Apr 30, 2014
265
63
I am sorry this happened to you. I recently bought a BV bag from there and upon opening the box, I noticed the odour too but I out it to storage. What I did was to place the bag in a well ventilated part of my house but relatively dark and within 2 days the odour is gone. You may want to try that first without cutting the tag? Sometimes in humid places, storage odour is common. If the condition of the agenda is good then you might want to give it a go at airing it first and see how it goes? Good luck!

I am letting it sit out in a well ventilated area until Monday. The condition is pretty good. Fingers crossed!