I recently sold a larger item on eBay, I weighed the item before listing it so the buyer can get an accurate shipping price (I always use the calculate shipping by buyer's location option) The item came in at 12 lbs, and that is what I set it for.
I just received a message on eBay from the buyer saying the package arrived with postage due. He says the box weighed in at 21 lbs and the amount of postage due was...$21!!!! Are you kidding?! The buyer refused the package and it will be sent back to me.
This is the first time I've dealt with this problem in my two years selling on eBay. What do I do? I have not responded to the seller just yet, I don't know what to say. I want to be a great seller and offer to send it back to him, but $21? How did this discrepancy happen? A 9 pound difference? I personally ran this box into the post office and the man at the counter did not say ONE thing to me about it. He never holds back, I've gotten scolded by him twice because I dropped the box off one day later than the date on the label. Surely he would've said something if there was a 9 POUND DIFFERENCE!
I had a look at the buyer's feedback left for others, they have left 6 negatives and 4 neutrals in the past 5 months. They're all about items not being shipped, not as described, and items arriving damaged. I'm terrified of receiving a negative because of this.
I don't know who is to blame or what happened. I'm confused and it doesn't add up. I'm always so careful about weighing my items and putting the correct box dimensions so the shipping price is as accurate as possible. What do I do here?
I just received a message on eBay from the buyer saying the package arrived with postage due. He says the box weighed in at 21 lbs and the amount of postage due was...$21!!!! Are you kidding?! The buyer refused the package and it will be sent back to me.
This is the first time I've dealt with this problem in my two years selling on eBay. What do I do? I have not responded to the seller just yet, I don't know what to say. I want to be a great seller and offer to send it back to him, but $21? How did this discrepancy happen? A 9 pound difference? I personally ran this box into the post office and the man at the counter did not say ONE thing to me about it. He never holds back, I've gotten scolded by him twice because I dropped the box off one day later than the date on the label. Surely he would've said something if there was a 9 POUND DIFFERENCE!
I had a look at the buyer's feedback left for others, they have left 6 negatives and 4 neutrals in the past 5 months. They're all about items not being shipped, not as described, and items arriving damaged. I'm terrified of receiving a negative because of this.
I don't know who is to blame or what happened. I'm confused and it doesn't add up. I'm always so careful about weighing my items and putting the correct box dimensions so the shipping price is as accurate as possible. What do I do here?