Poor quality - coating layer peeling

  1. I purchased this Ferragamo bag from Bloomingdales about 2 years ago for my mom. She has never used it and stores it with all other bags she has. Today we found out the gold coated layer is peeling off like crazy. We can't even touch the bag. Wherever we touches, the gold layer just flakes off. Gold power is all over our hands. It is a lot worse to see it in person than in the pictures.

    Any suggestion on what I can do? I doubt I can't take it back to store. If it's $100 bag, I will be ok. But this is a $1000 brand handbag. What happens is not acceptable.
     
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  2. You can take this back to Bloomingdales to show them and see if they can offer store credit or to send the bag back to Ferragamo for repair. I know it's over a year old but maybe their customer service is good enough to get something done about it. You can also take it to a leather specialist and see if they can re-color the spot. It's hard to match the colour there, but you can always have the whole bag redyed to a different colour (i.e. black) there.
     
    celine666666 likes this.
  3. I'd contact Ferragamo customer service about this bag. This is really unacceptable & since the bag is over 2 years
    old, Bloomies may not step up to the plate & do much even though the original store tags are on the bag
    The SA can look up your account & see when that bag was purchased
     
  4. Since you still have the Bloomingdale's return sticker, you may be able to return. I've done that with a watch before that was over a year old.
     
  5. Wow the condition is unacceptable. I wonder what it would look like after one year of use? I shudder at the thought.
     
  6. Did Ferragamo join the other designers in declining their quality? Merde!!
     
  7. So sorry you had this unpleasant surprise when you looked at your unworn bag.:sad: Here is my feedback on the situation.
    This looks and sounds like damage from moisture/humidity to me. Was the bag stored in a way that the leather couldn’t breathe, such as in a box, or plastic, or crammed tightly on a shelf with other items? Handbags need to be taken out once in a while for fresh air!:p
    Also silvered or gold leather is always more fragile than regular leather, and will show scratches and begin to peel over time.
    Good luck in trying to get some satisfaction from Ferragamo. FYI I’ve had Ferragamo bags that have lasted for decades, and my bags have been to Italy more than I have for free repair!:biggrin: