I took my lovely darling black Poppy into the Glasgow Mulberry store today, as the inking problem has gotten worse over the last few weeks. The inking on the handles looks stringy & it is now starting to come away on the inside compartments of the bag too
Anyway, the lovely SA (Hello Robert!!!) said he would send the bag back to SM tomorrow, but said that as it is now the third time it has been back with the same problem, they will probably just refund me or give me a credit note for the bag.
I just about fainted on the spot, but he assured me that they would let me keep the bag anyway. Phew!
I also mentioned that some of the silver hardware on the bag had been going a funny colour .. he & the other SA both looked at it & he said that it is the silver colour rubbing off & no way should it happen after less than a year, so he is going to mention that when it gets sent off.
I showed him a similar problem on my Mabel purse too ... the gold hardware is starting to look "silvery" in parts, so he said we can get that sorted out too.
Its so nice that they have such wonderful, helpful staff at Mulberry (tho did tell him about the idiot that spoke to me in the Knightsbridge shop!!) ... it makes any problems a whole lot less stressful.
Fingers crossed that Poppy will have a safe trip & that I should hear by the end of the week what is going to happen to her.
My poor little (or not so little!) Poppy ... *sigh*
Anyway, the lovely SA (Hello Robert!!!) said he would send the bag back to SM tomorrow, but said that as it is now the third time it has been back with the same problem, they will probably just refund me or give me a credit note for the bag.
I just about fainted on the spot, but he assured me that they would let me keep the bag anyway. Phew!
I also mentioned that some of the silver hardware on the bag had been going a funny colour .. he & the other SA both looked at it & he said that it is the silver colour rubbing off & no way should it happen after less than a year, so he is going to mention that when it gets sent off.
I showed him a similar problem on my Mabel purse too ... the gold hardware is starting to look "silvery" in parts, so he said we can get that sorted out too.
Its so nice that they have such wonderful, helpful staff at Mulberry (tho did tell him about the idiot that spoke to me in the Knightsbridge shop!!) ... it makes any problems a whole lot less stressful.
Fingers crossed that Poppy will have a safe trip & that I should hear by the end of the week what is going to happen to her.
My poor little (or not so little!) Poppy ... *sigh*