Poor Customer Service - LMB

pongpongchik

Member
Aug 12, 2009
329
0
I really want to just complain and vent about Lovingmybags poor customer service. I sent Barbara 2 email inquiries once 2 months ago and again 1 month ago. Still haven't heard anything. Has anyone else encountered this problem with LMB? I really hate companies that don't respond to their emails. :cursing:
 
Sep 12, 2009
1,065
204
Even worse!! I sent my bag off almost 6 weeks ago and emailed her if she got it 3 weeks ago and no response! I am starting to get scared!
 

pongpongchik

Member
Aug 12, 2009
329
0
Even worse!! I sent my bag off almost 6 weeks ago and emailed her if she got it 3 weeks ago and no response! I am starting to get scared!

yikes! Keep us updated in the next few weeks on the status of your purse! I wonder if others have had the same problem...
 
Sep 23, 2005
952
69
Australia
I have emailed directly a couple of times about sending a bag from Australia for cleaning etc, and never received a reply. I guess they don't need the business. Contrast this with HGBags who always reply to everything...
 

juzluvpink

I luv my kiddos!
O.G.
Jun 25, 2008
2,130
2,163
Asia
I tried using e "contact us" page and got no response. Recently a fren gave me the "info@" email and I'm still waiting for their response. I'm rather reluctant to send so many duplicate emails to various email add. Shd I wait or fw e same email to the "babara@" email?
 

Crazyinlv

O.G.
Feb 27, 2009
989
3
North Andover
I have emailed directly a couple of times about sending a bag from Australia for cleaning etc, and never received a reply. I guess they don't need the business. Contrast this with HGBags who always reply to everything...

Oh no kidding!!!! the only reply I got from LMB was my receipt for purchace. HGbags I can ask if bunion fits in a bal Flat (yes it is my lot in life : )
 
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roey

O.G.
Mar 1, 2006
12,066
15
In the sunshine!
Send the email to the address TMitch suggested. I had some trouble with the contact form so I called the phone number and received a return call the next day. Barbara is lovely to deal with once contact is made but sometimes communications fall through the cracks with the different email addresses (contact form, info@lovingmybags, etc.).

LMB does fantastic work so please don't write them off for something that may not be intentional. I would not hesitate to use their services again!
 

Crazyinlv

O.G.
Feb 27, 2009
989
3
North Andover
Send the email to the address TMitch suggested. I had some trouble with the contact form so I called the phone number and received a return call the next day. Barbara is lovely to deal with once contact is made but sometimes communications fall through the cracks with the different email addresses (contact form, info@lovingmybags, etc.).

LMB does fantastic work so please don't write them off for something that may not be intentional. I would not hesitate to use their services again!

Ok I will. I have a 06 Emerald First w/NASTY handles. I tried to contact them. THANKS!! Barbara no offense please ;)
 

pilatesworks

aka : Leslie
O.G.
Dec 21, 2008
8,101
32
63
Austin , Tx
I know that in the past Barbara has had problems with all her emails going to her Spam folder.....definitely CALL, she is not one to ignore her customers, if she knows they are trying to get in touch with her!
But I have found a phone call will get me in touch with her within a day.
LMB is worth it!
 

gracefully

in LVoe :)
Feb 27, 2010
237
1
LA
She responded to my email in like 2 hours! Call her, she's really nice and spent almost half an hour teaching me and explaining to me how to clean each Bal and LV bag I have!
 

tastangan

O.G.
Oct 14, 2008
5,319
27
I've emailed them before with no response. But when I call them, Barb seems to be very nice and helpful. I got the impression that they get a lot of emails.
 

djrr

O.G.
May 5, 2008
2,294
31
i've purchased some products from them a few times, and i always get the packages pretty quickly. they do respond to your email... but recently i ordered something and didn't get any tracking/email from them for a while, so i emailed them again last night, and today i got an email w/ tracking number saying the merchandise is shipped. so i guess sometimes they just miss your emails...
 

rolexgirl

O.G.
Jun 11, 2006
1,121
35
The OC!!!!
Be persistent with the emails and you can always call. Barbara has saved two of my Bals and she was willing to work with me on the price as well:smile:!