I have bought many bags at bluefly and I was totally stunned today when I noticed that the bag (one of two) I bought 5 days ago is now 25% off instead of 20%.
Figuring no big deal I called Bluefly and asked for a price adjustment.
I was uterly shocked that they told me they wouldn't refund the difference. They told me because I had used a promotion code that it would be discounted too heavily with the additional 5% taken off. I asked them what would the difference be if I used the code today to buy the same bag at 25% sale instead of 20% sale. The rep told me "Well you can only use the promotional code once, and you already used it, so you couldn't use it today." Duh....I don't think she got what I was saying!
I told her she was missing the point, and that I have bought lots of bags there and never would have dreamed that they would be so uncooperative in crediting me the $18.00. I have never asked for anything from them before.
The money isn't the deal. I am just shocked that even a supervisor wasn't able to be reasoned with. They kept sticking on the damn coupon code not being able to be reused, when the fact is the original price is now 5% less than what I paid. At first they tried to say "Oh the bag isn't available." Then I informed her I was staring at one in my cart as we spoke. So then the reason they couldn't do it changed. I couldn't reason with them at all!
So....I figure a letter to the CEO is in order to explain why not receiving a credit for this 18.00 is more than likely going to result in a much bigger loss to their company in the long run.
I certainly will not be returning to Bluefly anytime soon. Trust me 18.00 is no big deal, but it's just the pincipal of the manner......Bluefly sucks!
Figuring no big deal I called Bluefly and asked for a price adjustment.
I was uterly shocked that they told me they wouldn't refund the difference. They told me because I had used a promotion code that it would be discounted too heavily with the additional 5% taken off. I asked them what would the difference be if I used the code today to buy the same bag at 25% sale instead of 20% sale. The rep told me "Well you can only use the promotional code once, and you already used it, so you couldn't use it today." Duh....I don't think she got what I was saying!
I told her she was missing the point, and that I have bought lots of bags there and never would have dreamed that they would be so uncooperative in crediting me the $18.00. I have never asked for anything from them before.
The money isn't the deal. I am just shocked that even a supervisor wasn't able to be reasoned with. They kept sticking on the damn coupon code not being able to be reused, when the fact is the original price is now 5% less than what I paid. At first they tried to say "Oh the bag isn't available." Then I informed her I was staring at one in my cart as we spoke. So then the reason they couldn't do it changed. I couldn't reason with them at all!
So....I figure a letter to the CEO is in order to explain why not receiving a credit for this 18.00 is more than likely going to result in a much bigger loss to their company in the long run.
I certainly will not be returning to Bluefly anytime soon. Trust me 18.00 is no big deal, but it's just the pincipal of the manner......Bluefly sucks!