I am going to make this as short as possible and if you have any questions I can reply with more information.
I bought a bag in September 2014. I searched everywhere and found the one at Prada in the US. Only they didnt have the color I wanted, so I had it sent from another store. They havent received this specific one in Brazil, where I live. So I bought it abroad, at a vacation trip.
The straps started to disintegrate after a few uses. And after 5 weeks using it lightly, I decided it was getting worse. I waited until I went to a Prada store in Brazil (500 miles away from where I live) in december/2014 and they said:
This bag has manufacturing defect. You should have it exchanged. If you can, take it back to the US and they will promptly exchange it.
After A LOT of phone calls, e-mails and one trip to the US to return the bag, they sent me an rude e-mail saying all the could offer was to fix it in Brazil.
The manager assured me it was going to be as good as new or they would exchange all the straps.
Well, today I was there to pick it up.
The handles were not as new. It is a repaired bag. And it shows.
The long strap had all kinds of excess material coming out of it. The Salesmen said (his words):
Oh yes, it always has this kind burr coming off of it. This is how it comes back when we get it resealed. You have to scrap it with your nail.
I dont know why you are complaining. This is not even the worst I have seen. Usually they come back much worse.
Are you serious? Is this how Prada do business?
When I showed the Manager that the glue had stuck to the metal of the purse she started to scratch it with her nails. It came off. But am I supposed to scratch glue from a Prada bag?
Oh. And I almost forgot. They also said:
If you have bought the bag here (in Brazil), we would have treated you differently.
We only say this kind of things (like exchanging the straps) to get the client to calm down. We dont do this.
Nice. Thank you Prada. One year without a bag that I bought at full price, used for 5 weeks and now it is a refurbished bag. I have been insulted, discriminated, wrongly accused.
This is what I got from the Prada Client Service and Prada Stores.
I hope you have a better experience. And I hope you dont need them.
I bought a bag in September 2014. I searched everywhere and found the one at Prada in the US. Only they didnt have the color I wanted, so I had it sent from another store. They havent received this specific one in Brazil, where I live. So I bought it abroad, at a vacation trip.
The straps started to disintegrate after a few uses. And after 5 weeks using it lightly, I decided it was getting worse. I waited until I went to a Prada store in Brazil (500 miles away from where I live) in december/2014 and they said:
This bag has manufacturing defect. You should have it exchanged. If you can, take it back to the US and they will promptly exchange it.
After A LOT of phone calls, e-mails and one trip to the US to return the bag, they sent me an rude e-mail saying all the could offer was to fix it in Brazil.
The manager assured me it was going to be as good as new or they would exchange all the straps.
Well, today I was there to pick it up.
The handles were not as new. It is a repaired bag. And it shows.
The long strap had all kinds of excess material coming out of it. The Salesmen said (his words):
Oh yes, it always has this kind burr coming off of it. This is how it comes back when we get it resealed. You have to scrap it with your nail.
I dont know why you are complaining. This is not even the worst I have seen. Usually they come back much worse.
Are you serious? Is this how Prada do business?
When I showed the Manager that the glue had stuck to the metal of the purse she started to scratch it with her nails. It came off. But am I supposed to scratch glue from a Prada bag?
Oh. And I almost forgot. They also said:
If you have bought the bag here (in Brazil), we would have treated you differently.
We only say this kind of things (like exchanging the straps) to get the client to calm down. We dont do this.
Nice. Thank you Prada. One year without a bag that I bought at full price, used for 5 weeks and now it is a refurbished bag. I have been insulted, discriminated, wrongly accused.
This is what I got from the Prada Client Service and Prada Stores.
I hope you have a better experience. And I hope you dont need them.
