- Apr 7, 2011
Thanks so much for this info! The mini has been on my radar for a while now but the chain strap was the dealbreaker. Would you mind checking if the leather part moves around when the bag is worn? Or is it able to stay in place on your shoulder?Hello Polène Fans,
I read that a lot of you - like me - struggle with the chain strap of the numero un mini bag. While beautiful, it causes discomfort up to the point where it is no fun to wear anymore.
Inspired by all of your good feedback on Polène's customer service I actually contacted them twice about additional straps. I have the bag in rouge, so it was very important to me to get the color right.
The first time around back in July, they told me they are currently working on it an it will be available in September. But nothing ever happened.
Last week I wrote to them again and immediately got feedback: they now have a strap available for 25€ (21€+Tax). They did not supply a picture in the response, neither could I find the piece online. I nevertheless ordered it (free express shipping in Europe) and just received it: I am more than happy!!! It's not a strap but a protective piece of leather to be added to the strap, which I personally find way better as it does not change the character of the bag. It is just long enough to cover my should against the chain and it is 100% the correct color!
I am not sure if one can order it directly but the process through customer service went quick and smoothly. For just 25€ I could have not imagined a better fix and do hope this help those of you also bothered by the original strap.