Pochette Metis cracked canvas!!!

[Starr7]

OMG my new Pochette Metis has cracked canvas on the corner!!!!! [emoji30][emoji30][emoji30][emoji30] WTF I'm so upset, hurt, confused, I feel betrayed. I haven't even had it 1 week. Help!!! I just texted my SA I'm waiting for his response. TheView attachment 3624221

 

[kbcrew]

That's awful ! Can you share pics?

 

[allyloupuppy]

Pictures??

 

[Starr7]

Just added to original post

 

[Butterlite]

Take it to the store, don't even wait for your SA to respond.

 

[EricaD79]

OMG my new Pochette Metis has cracked canvas on the corner!!!!! [emoji30][emoji30][emoji30][emoji30] WTF I'm so upset, hurt, confused, I feel betrayed. I haven't even had it 2 weeks. Help!!! I just texted my SA I'm waiting for his response. TheView attachment 3624221

I can't open pic. That is super disappointing ☹️

 

[mrsinsyder]

Just added to original post

I can't see the pic, but just take it into the store. No reason to feel hurt, sh-t happens.

 

[toujours*chic]

Take it back- the downside is that there probably will not be a replacement available.

 

[Starr7]

**UPDATE**
I sent him pics he's ordering a new one. Has no idea how long it will be though, I'm taking it back tomorrow.

 

[LL777]

**UPDATE**
I sent him pics he's ordering a new one. Has no idea how long it will be though, I'm taking it back tomorrow.

Which PM do you have? Can you share your picture with us? So, we can check our PMs as well. Thanks

 

[Starr7]

Which PM do you have? Can you share your picture with us? So, we can check our PMs as well. Thanks

The monogram picture in original post.

 

[LL777]

The monogram picture in original post.

Thanks, when I click on the link for the picture, it's what I see. Well, anyway I'm glad everything worked out and you are receiving a new bag

 

[Starr7]

Thanks, when I click on the link for the picture, it's what I see. Well, anyway I'm glad everything worked out and you are receiving a new bag

Thank you!he says he's putting notes inthe system. Hope all goes well though.

 

[iamleiya]

That sucks hope you get it sorted! am waiting for my metis since its out of stock in canada

 

[toujours*chic]

Thank you for the heads' up to watch for this issue- hope you get your replacement soon. I wonder why this happened? It is disconcerting to see the canvas on a new bag split.