I've sold approx. 250 things on eBay with no issues, and always keep receips from the post office and insurance information (if requested by buyer). I sole some Saundra Messinger earrings via USPS Priority Mail ($175) and mailed out the earrings to the buyer with insurance. I received an e-mail today saying they didn't receive them yet. I emailed them letting them know I had the receipt and the insurance information and was concerned. Then, this evening, I received an e-mail from Paypal saying that they have put in a dispute that they never received the earrings and didn't want to wait the 30 days to place a claim with the post office (you have to wait 30 days from the day it was shipped). I know I shipped the earrings, and now I am out of the earrings and Paypal is putting a temporary hold on the amount the buyer purchased them for. I reponded to Paypal and escalated it to a claim and I am so frustrated right now because this has never happened to me before and I don't what else I can do. I think we should have waited the 30 days to see if the package will show up.... Please let me know if there is anything I can do to help my case.... I do sympathize with a buyer who doesn't receive something, but I just don't know how many packages are honestly lost.