I made an offer on a Valentino Maison bag, and it was accepted. The seller has over 400 feedbacks with 100% rating. I received the bag today, and it was the wrong bag. She sent a patent Histoire style bag. Not only that, but the bag is obviously fake! (The plastic smell is the biggest give-away!) Of course, I am no longer interested in receiving the bag I won from this seller. Here is the email I sent today: Dear seller, I received your shipment today. The bag you sent is not the item I paid for. It is not the Maison style, but a shiny black Histoire style. Additionally, it is painfully obvious that the bag you sent is NOT authentic. Therefore, I request an immediate refund of the selling price and double the shipping. Once received, I will ship the bag back to you and will not leave feedback, thus preserving your current feedback rating. Here is the reply: Hi sarah all items I sell are authentic and came directly from a design house in Italy. Please send it back to the address in the box and isill refund you. Sent from my iPhone What should I do? Is there anyway to ensure I get refunded without filing a paypal claim? BTW, the bag has a security tag, and I signed for it. TIA for all advice.