Hello, I post this at a time when I am very upset. I come to tPF not knowing what to do. I am keeping my fingers crossed someone knows what to do! I depend upon eBay for my income (in addition to my tiny disability...I am disabled/terminally ill as most of you know). I sell authentic handbags and Restoration Hardware bedding. I sold a Restoration Hardware bedding set to a buyer and she contacted me within 24 hours asking where her items were. I apologized for the delay (even though it had only been 48 hours!) and after she sent me 10+ more emails complaining about how much I charge for s&h, how long it was taking and so forth...I refunded the s&h costs, without her even asking and kindly apologized for "not meeting her expectations with regards to s&h time". When she received the items (4 days after paying!), she contacted me right away with all sorts of issues (bedding didn't match her walls, quaility issues, etc) and demanded a 50% refund. I kindly said I would send her a pre-paid label to return the items and I would be happy to refund her in full (even though my auction states no refunds)...then, she wrote back saying she was going to leave a negative feedback...I think it really upset her that I would not agree to a 50% refund right away. I had 100% positive from 300+ transactions...the buyer has 15 feedback and when I requested her contact info through eBay, because I thought maybe if we spoke upon the phone it would help clear things up, the buyer's telephone number was disconnected (which I reported to eBay). Now, she has left a very, very, very nasty negative feedback that states the following: "BUYER BEWARE!!! TOTAL LOW QUALITY KNOCKOFF! NOT AUTHENTIC RESTORATION HARDWARE" What should I do? I am devastated. I have worked very, very hard and I don't know what to do. I don't think the buyer is open to a mutual withdrawl of any sort, even if I offered her the items for free at this point! It seemed she wanted to keep the items...but, wanted 50% off.......was I wrong? Should I have given her 50% off just because she was unahppy and now look at the nasty, mean, false feedback she has left. A friend of mine scours the earth (literally) to find matching Restoration Hardware bedding items within outlets, store's, online, etc...if I would have given her 50%, I would have taken a major loss. Help, please. Funny how she says it's a knock off....Restoration Hardware exclusively makes this bedding collection! I am terribly sorry for the long post. Ahhhhhhhhhhh...on top of it all, today is the once a month when I get out of the house and go to the doctor's/treatments/etc...yuck. I am hysterical and don't feel like going anywhere. I am thinking of writing something back to her feedback comment...but what?!?!? I sure hope everyone is having a better start to their week than I am! Thank you within advance for any assistance you all can provide. best wishes.