I went in today thinking that all items came with after-sales service...my Chaîne d'Ancre is chipped and needs a burnishing. It was dark with tarnish, but _shiny_ under the tarnish. He offerred to clean it with some dish soap, I accepted, and I'm just now closely inspecting it at home and it is all scratched up! It looks like he took the green side of a sponge or a brillo pad to it. Where it was mirror-finish shiny under the tarnish, it is now all dull with scratches. Also he told me they can't help with the chips and it 'adds to the charm of the piece'. Please help! How can I restore the beautiful shine my Chaîne d'Ancre once had??