Hey girls!
It's my first time posting but I've been reading the mm forum as I recently ventured out of my comfort zone (LV) and bought a nero bow satchel from the HK boutique whilst on holidays!
I didn't use it until I came back to Sydney and after about 3 uses I noticed that the stitching where it holds the handle to the bag was unstitching. It devastated me as it was my first mm bag and I have lusted after it for awhile.
I called up the mm in melbourne and she said to take it into prada for them to send it down so they can either repair or replace it. However, the sealant cracks I can deal with but stitching after 3 uses and I haven't put anything heavy into it and half the time I carry it with the long strap, makes me worried about the bag. She told me "that one bag in a hundred will probably have stitching problems"...which isn't good enough IMHO
So I'm taking it in today so any imput on what I should do/can do (as I'm not familiar with prada/mm policy) is greatful! Will prada issue a refund on an item that does this after a few uses or credit note?
thanks so much
It's my first time posting but I've been reading the mm forum as I recently ventured out of my comfort zone (LV) and bought a nero bow satchel from the HK boutique whilst on holidays!
I didn't use it until I came back to Sydney and after about 3 uses I noticed that the stitching where it holds the handle to the bag was unstitching. It devastated me as it was my first mm bag and I have lusted after it for awhile.
I called up the mm in melbourne and she said to take it into prada for them to send it down so they can either repair or replace it. However, the sealant cracks I can deal with but stitching after 3 uses and I haven't put anything heavy into it and half the time I carry it with the long strap, makes me worried about the bag. She told me "that one bag in a hundred will probably have stitching problems"...which isn't good enough IMHO
So I'm taking it in today so any imput on what I should do/can do (as I'm not familiar with prada/mm policy) is greatful! Will prada issue a refund on an item that does this after a few uses or credit note?
thanks so much