Hi all,
Here is my complicated story - I have changed the names and location just to be safe:
I listed a contemporary designer bag on eBay. It sold about 4 days ago.
I immediately emailed the buyer to let them know I was on vacation and would ship it when I return home.
Buyer introduces himself as "Stephen" and he says, ok no prob... oh but fyi, ebay has given you my old address in Indiana (the address in Indiana, he says, belongs to his ex wife with the same initials). he says, this address is incorrect, im located in Florida. Please ship to Florida.
I did not reply, thinking this was fishy & I was unsure of how to respond.
Later that day, I received my paypal payment from "Stephen"'s email.
But the confirmed address according to paypal belongs to "Susan" located in Indiana.
on ebay, the buyer is listed as being located in Florida, but again the address on the shipping label is Indiana.
then I get another ebay message from the buyer this morning, wondering when the item will ship.
I reply, reminding them that I am on vacation...
they immediately apologize and say the message went to me mistakenly.
Im getting concerned now, because i begin to wonder if both Stephen and Susan are using the same ebay account/paypal account and Im corresponding with both!? like perhaps Susan bought the bag (as it is her address on paypal) but Stephen is using the account to try and get it from me?? -- sidenote, i dont know why he would go to this effort as the transaction is just under $100.. not a lot of money if you ask me to try and scam someone over...?
anyway, i then ebay message Stephen and say something along the lines of hey listen, sorry about the address mix up but I'm going to have to send to the Indiana address unless you want me to refund you the money and you can repurchase with the Florida address.
He responds saying, "I just talked to a paypal agent, he will be emailing you shortly"
Sure enough, I get an email from PayPal agent who tells me to ship to the Florida address... however the email is a bit weird bc the agent mistakenly addressed the email to "stephen" and not me.
So i call Paypal myself and speak to an agent - a nice agent confirms for me that yes, the message i received from the other paypal agent to send to another address is legit - HOWEVER, he recommends I ignore and send to the original address (to Susan in Indiana)... especially because the email was not technically addressed to me (as i said the agent mistakenly began the email, "dear stephen...") my agent then calls a dispute and claims manager while im on hold and they confirm that yes i must only send to the Indiana address or otherwise I will not be covered by seller protection.
The agent was also very honest with me and said he definitely smells something weird and said if he were me, he would just send to Indiana - if "Stephen" wants to file a claim, who cares I will be protected & i will have my money and i can just move on... but that being said, i am a bit of a paranoid person... now "Stephen" has my email address and real name bc he sent me money on paypal - correct?? i dont want this person to try and contact me again or hassle me etc.
so now i am unsure of what to do.
do i
1) send to the Indiana address, maybe include a note saying, I was contacted and told to send this to the Florida address, however I couldnt do this in order to be protected hope you understand?
2) refund the money and just forget the whole thing...
you see, this seller has a very good rating and feedback on ebay... no negative feedback whatsoever. so im confused as to why this whole address thing on their paypal is only a problem now...?
i should add that this is not my first time selling something on ebay, as i usually sell on my roommates account, but this time i decided to make my own account so this is my first time selling on this account & i have 0 feedback...
please advise me as to what you would do? I feel like either way i am susceptible to negative feedback, but i dont know how to get around that. for me i am more concerned about being protected financially but also being protected in general... this guy has my email and name now, and I feel like if i "screw up his plan" and send the package elsewhere I won't hear the end of it.
TIA everyone!
Here is my complicated story - I have changed the names and location just to be safe:
I listed a contemporary designer bag on eBay. It sold about 4 days ago.
I immediately emailed the buyer to let them know I was on vacation and would ship it when I return home.
Buyer introduces himself as "Stephen" and he says, ok no prob... oh but fyi, ebay has given you my old address in Indiana (the address in Indiana, he says, belongs to his ex wife with the same initials). he says, this address is incorrect, im located in Florida. Please ship to Florida.
I did not reply, thinking this was fishy & I was unsure of how to respond.
Later that day, I received my paypal payment from "Stephen"'s email.
But the confirmed address according to paypal belongs to "Susan" located in Indiana.
on ebay, the buyer is listed as being located in Florida, but again the address on the shipping label is Indiana.
then I get another ebay message from the buyer this morning, wondering when the item will ship.
I reply, reminding them that I am on vacation...
they immediately apologize and say the message went to me mistakenly.
Im getting concerned now, because i begin to wonder if both Stephen and Susan are using the same ebay account/paypal account and Im corresponding with both!? like perhaps Susan bought the bag (as it is her address on paypal) but Stephen is using the account to try and get it from me?? -- sidenote, i dont know why he would go to this effort as the transaction is just under $100.. not a lot of money if you ask me to try and scam someone over...?
anyway, i then ebay message Stephen and say something along the lines of hey listen, sorry about the address mix up but I'm going to have to send to the Indiana address unless you want me to refund you the money and you can repurchase with the Florida address.
He responds saying, "I just talked to a paypal agent, he will be emailing you shortly"
Sure enough, I get an email from PayPal agent who tells me to ship to the Florida address... however the email is a bit weird bc the agent mistakenly addressed the email to "stephen" and not me.
So i call Paypal myself and speak to an agent - a nice agent confirms for me that yes, the message i received from the other paypal agent to send to another address is legit - HOWEVER, he recommends I ignore and send to the original address (to Susan in Indiana)... especially because the email was not technically addressed to me (as i said the agent mistakenly began the email, "dear stephen...") my agent then calls a dispute and claims manager while im on hold and they confirm that yes i must only send to the Indiana address or otherwise I will not be covered by seller protection.
The agent was also very honest with me and said he definitely smells something weird and said if he were me, he would just send to Indiana - if "Stephen" wants to file a claim, who cares I will be protected & i will have my money and i can just move on... but that being said, i am a bit of a paranoid person... now "Stephen" has my email address and real name bc he sent me money on paypal - correct?? i dont want this person to try and contact me again or hassle me etc.
so now i am unsure of what to do.
do i
1) send to the Indiana address, maybe include a note saying, I was contacted and told to send this to the Florida address, however I couldnt do this in order to be protected hope you understand?
2) refund the money and just forget the whole thing...
you see, this seller has a very good rating and feedback on ebay... no negative feedback whatsoever. so im confused as to why this whole address thing on their paypal is only a problem now...?
i should add that this is not my first time selling something on ebay, as i usually sell on my roommates account, but this time i decided to make my own account so this is my first time selling on this account & i have 0 feedback...
please advise me as to what you would do? I feel like either way i am susceptible to negative feedback, but i dont know how to get around that. for me i am more concerned about being protected financially but also being protected in general... this guy has my email and name now, and I feel like if i "screw up his plan" and send the package elsewhere I won't hear the end of it.
TIA everyone!