The SA was very helpful, young cute fellow!! He was just very chatty and extra nice, there were tons of SA's on the floor too, so maybe he just didn't have anything to do. I just kindly asked and he went to check and they happened to be unpacking a box. I already had one on hold for myself so I was just looking for a 2nd one for my sister. Wish they were more like him, helpful!!Im really shocked they were looking in boxes for you. Its wonderful,but usually as we all know they are not overly cooperative sometimes.