Oh no, that's such a shame. I think if you try cleaning it you'll do more damage and ruin the finish, which would make it worse. I'd suggest contacting mulberry customer services for advice, but I think you might have to live with it. At least it's on the back where it's not visible.Hi
Please can some one help me I wore my mulberry metallic mushroom lily yesterday with a new black top
When I got home I found black dye on the back of my bag ,
I don't know what to do
Please can some one give me some advice
Thanks for your reply, I'm so upset as there was no warning on the label of the top, it's also wrecked the strap on my iwatch , I've tried cleaning the watch but it won't come off, I will contact mulberry on Monday to see if they can suggest anythingOh no, that's such a shame. I think if you try cleaning it you'll do more damage and ruin the finish, which would make it worse. I'd suggest contacting mulberry customer services for advice, but I think you might have to live with it. At least it's on the back where it's not visible.
Bless you, miss goose! [emoji885] Of course, I'd forgotten that metallic bags, like the hair calf bags, shouldn't be treated with anything - I apologise for my oversight.Hi
Thanks for your reply,
I had always been advised not to treat metallic mushroom with collonil so I hadn't protected it,
Much to my further horror this morning the top has also wrecked my metallic mushroom bracelet which with all the fuss I had forgotten I had worn it , I can't believe that the top had so much excess dye in it as I had the sleeves rolled up for most of the day ,
I have certainly learnt my lesson now in the most expensive way!!
I just hope mulberry may be able to advise something I can use if not I will contact the handbag clinic , I'm just bit worried as I know how delicate metallic mushroom is
Thanks again x
That's good, I hope it turns out well for you. I too would be a bit nervous about sending it to be cleaned. Keep us postedHi
Just a quick up date
I have been asked to send top , bag ,and watch to retailers head office along with receipts for them to take a. Look ,
So waiting to see what happens,
Had a quote of the handbag spa but very worried how it will look after being cleaned as the leather us so delicate x
Oh no.....Can you ask them what Mulberry store they took it too and maybe give the store a call? By refunding you for the top and replacing the watch strap, it seems to me like they are agreeing that there was a problem with the top (?) I don't know much about consumer rights but that's how it would read to me.....or did they just say it was a gesture of goodwill?Hi
Just a update I received a email from Zara head office yesterday saying that they have taken my bag to their local mulberry store as they reckon There's no dye on the bag and they were told the bag has wear and tear but no mention of dye transfer, all I can say is they must be blind, granted its a funny leather with colour variation but there is blatanley dye on there , they have no written report from mulberry,
They have offered me a refund on the top and they will replace my iwatch strap and refund my postage cost,
I don't know what to do as I sent the pics to the handbag spa and they have sent me a quote for " dye transfer removal"
But Zara is saying there is none on there???
Anyone know what to do?