Please help: Exchange Policy at Le Bon Marche

cpr34

Member
Nov 17, 2011
55
200
Southeast Asia
Hi everyone,

I hope someone can help me. I bought a mini Tweed bag from the Chanel Store at Le Bon Marche 2 days ago. However, I just noticed that there is a small crack in the leather strap (pictuce attached). Does anyone know if I can exchange the bag? And if yes, do I have to bring it back to the store at Le Bon Marche or any store in Paris will do (my hotel is very close to Rue Cambon)?
Also, if they do not have another bag for me to exchange, can I get a refund instead?
I will be in Paris for another 2 days. I really hope someone can help answer my question :sad:
Thank you so much in advanced!
 

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Iana24

Member
Feb 26, 2018
741
813
Hi @cpr34 glad nothing wrong with the bag. All of my flap bags chain are also like that. Congratulation on your new purchase!
 
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