Hi everyone,
I have been a long-time lurker around the forum, but I have just encountered some disappointing quality issues and would love some input from you ladies.
I live in Canada, and very disappointed to have discovered several hardware tarnish issues with the O-rings on my Brand New Florentine Small Satchels. One in the color strawberry and one in red. Strawberry satchel was bought around October last year and the red satchel recently in early June. I couldn't return them because they both passed the return/exchange limit at the store. I mainly focused on the leather at the time of purchase (evenly pebbled, or smooth throughout), I totally didn't notice the tarnish until I have "turned" the rings because it was hiding underneath the leather before.
Just when I was planning to do a reveal video on youtube, I noticed that there are defects on my NEW Florentine red satchel. I was shocked, so I went on to check my other Florentine bags and realize the Florentine strawberry satchel also have the same problem. I then turned to the reviews on the Dooney website and was surprised to see other consumers have had the same issue.
These manufacturing defects on these brand new satchels are just unacceptable. Please see pictures. The original plastic wraps are still on the bag!!
The issue here is, I feel it is really unfair if Dooney requires me to pay from my pocket to return their defective item back to CT. Because shipping from Canada to US insured and trackable is unreasonably expensive.
So I would love to ask for your input of your experience with how Dooney usually handle returns/issues with their quality? Anyone here lives outside of US had any experience dealing with Dooney with their defects? I've read some horror stories on here of the terrible customer service experience you ladies had with Dooney. I am so disappointed and unsure what to do at this point! I have emailed them hoping they will have a reasonable resolution.
I have been a long-time lurker around the forum, but I have just encountered some disappointing quality issues and would love some input from you ladies.
I live in Canada, and very disappointed to have discovered several hardware tarnish issues with the O-rings on my Brand New Florentine Small Satchels. One in the color strawberry and one in red. Strawberry satchel was bought around October last year and the red satchel recently in early June. I couldn't return them because they both passed the return/exchange limit at the store. I mainly focused on the leather at the time of purchase (evenly pebbled, or smooth throughout), I totally didn't notice the tarnish until I have "turned" the rings because it was hiding underneath the leather before.
Just when I was planning to do a reveal video on youtube, I noticed that there are defects on my NEW Florentine red satchel. I was shocked, so I went on to check my other Florentine bags and realize the Florentine strawberry satchel also have the same problem. I then turned to the reviews on the Dooney website and was surprised to see other consumers have had the same issue.
These manufacturing defects on these brand new satchels are just unacceptable. Please see pictures. The original plastic wraps are still on the bag!!
The issue here is, I feel it is really unfair if Dooney requires me to pay from my pocket to return their defective item back to CT. Because shipping from Canada to US insured and trackable is unreasonably expensive.
So I would love to ask for your input of your experience with how Dooney usually handle returns/issues with their quality? Anyone here lives outside of US had any experience dealing with Dooney with their defects? I've read some horror stories on here of the terrible customer service experience you ladies had with Dooney. I am so disappointed and unsure what to do at this point! I have emailed them hoping they will have a reasonable resolution.