Please help!! Brand new Cartier watch losing time??

[hellobb]

I bought a brand new Cartier panthère watch directly from Cartier and within 2 weeks the time was already off a couple of hours. I had to reset the time twice and in both incidences after a few days later the time would be wrong again by a couple hours. I took the watch back to Cartier and they checked the watch with their in store machine. They said nothing was wrong with the watch according to the machine’s results and suggested that maybe I didn’t push the crown back in hard enough, thus the watch was losing time? Even though the time was originally set by a Cartier employee.. They helped me set the time again, and told me to wear it for a few days and see if it loses time again. I checked the time everyday that week and it was fine. After a week I would check it here and there to make sure it’s still telling time correct. Almost a month goes by and everything was fine until today when I realized the watch was off by around 5 hours…. I will be going back to store to have them ship it off to get it properly examined. However, I’m worried they will just tell me nothing is wrong again.



Has anyone come across a similar situation with their Cartier quartz watch or have any idea what could be wrong with the watch? What should I do in this scenario? Should I demand for an exchange? (I’ve asked the first visit and they pretty much declined and put the blame on me as user error or that the first employee didn’t set the time properly). Please keep in mind I live a very inactive lifestyle so there’s zero chance the crown has gotten lose from normal wear. I am so so disheartened to spend so much on a timepiece only to have it be a massive a headache and constant worry for the last two months. I feel like Cartier has sold me a faulty watch... I’ve had the watch for less than 3 months and the watch has already lost time on multiple occasions. Any suggestions or help is greatly appreciated 😭

 

[Swanky]

I don’t wear quartz, but could it just be a bad battery?

 

[Candice Wilson]

Take your records with you and return to the store to request a more in-depth inspection. Emphasize your concerns about the quality of the watch, especially considering it was purchased brand new.

 

[kt92]

Does the watch come with a warranty? Most brands have some sort and I would demand an exchange. A quartz shouldn’t be losing time like that - i would think if it was the battery it would just stop altogether, but it seems to have run fine for several weeks before stopping again.

 

[Christofle]

Quartz module might be defective 🤔

I’ve never heard of a quartz watch losing hours of time… (they don’t have the issue of the escapement getting magnetized like for a mechanical watch nor are they as susceptible to impacts)

Definitely bring the watch back in with your previous paperwork and ask for a replacement of the module as it is a straight swap and inexpensive. (Would probably be more expensive to try and diagnose the possible issue)

 

[MinimalStyle]

I would go back to Cartier and insist on taking it in for repair under warranty. It’s unacceptable, quartz watches are meant to be most accurate so there’s definitely something wrong with yours. Good luck