I take back everything I said about UPS and apologise most humbly!! They arrived just 15 minutes after my rant and near-breakdown...all hail!! They even came when the inlaws had taken my baby for a walk,so they didn't see me receiving a Mysterious Big Box or witness my photographing some handbags...LOL! I love the bag!!. It is shorter than I had imagined,but it's all good. It looks great on ,it is even slouchier than Muse and it is perfect for the purpose for which I required it. (Work during the week and baby bag on weekends.Beach bag,picnic bag...etc.) I have one question. The middle stud on the front pocket is not covered. I called the SA back right away and she says it's supposed to be like that. I trust her,but have never seen this bag in real life and so would love confirmation from the fundi here,please!! Ok...I had a hard time making the handles of both bags stand up...they are both so soft. I will include a piccie of when my Muse was new. Maybe Musie has been through a few too many drenching downpours!! Oh and to clarify...This is medium black downtown in buffalo and large black muse.