Phone Orders

Jdljb

Member
Nov 15, 2016
418
587
Hi Everyone - Does anyone get the impression that SA's don't like phone orders and shipping to your house? Particularly in Canada? If so, why is this?
 

Minty Tea

Member
Jun 14, 2015
671
384
I did a phone order a few years back from the Montreal store. The SA had to get a manager's approval. Maybe try speaking to the manager. Good luck
 

db89

O.G.
Feb 20, 2006
3,880
54
I did a phone order a few years back from the Montreal store. The SA had to get a manager's approval. Maybe try speaking to the manager. Good luck
Is it free shipping to your house?,,
Hope it's not an old thread here..but every time the few times I called the store to enquire about an item I get the same impression as the OP
 

Jdljb

Member
Nov 15, 2016
418
587
Is it free shipping to your house?,,
Hope it's not an old thread here..but every time the few times I called the store to enquire about an item I get the same impression as the OP
I am glad I am not alone! They always charge me shipping in Canada.
 
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Minty Tea

Member
Jun 14, 2015
671
384
Is it free shipping to your house?,,
Hope it's not an old thread here..but every time the few times I called the store to enquire about an item I get the same impression as the OP
I had it shipped to the local store which was free. They did offered to ship directly to the house but I thought it would be safer if the store received it instead of it sitting at the post office until I come pick it up. Try speaking to the manager of the store, it doesn't hurt to ask.
 

MsLVinDC

Member
Jul 24, 2012
3,685
205
Washington, DC
I find boutiques and some Saks SA's have issues with phone orders because they don't get the sale and it pulls inventory from their store.
 

bklner2014

Member
Feb 5, 2014
535
532
When I visited the Vancouver store last week, they were insistent that they don't take phone orders. Do phone orders apply only to VIPs?
 

Summer sunshine

Spent too much......
Jun 23, 2012
812
4
Oxford, England
Ive ordered over the phone twice and the SAs were more than happy send me the items, after all it's still a sale. Oh, they were at Dept stores rather than the boutiques, maybe that makes a difference. Good luck
 

MsLVinDC

Member
Jul 24, 2012
3,685
205
Washington, DC
Ive ordered over the phone twice and the SAs were more than happy send me the items, after all it's still a sale. Oh, they were at Dept stores rather than the boutiques, maybe that makes a difference. Good luck
That's probably because the person "on the phone" gets the sale and not the store that they are pulling from.