He was fantastic for me, and thanks to him I have my lovely 13C RED M/L lambskin classic flap beauty! He was really friendly and helpful. James at NM in Florida is also really nice; I have ordered from both. Most of the SAs that people here recommend are great. It's just when you walk in cold to a store that it seems to be very inconsistent. I think it also boils down to who really wants to make sales, and who is just going through the motions. Additionally, sometimes some store chains are sold out of things, but helpful SAs will check stock in those other store locations for you so you know this. Some do, some don't. Chanel itself keeps changing their corporate policy as well, so it's really kinda nuts. I don't like to point out to SAs that I've dropped tons of money in their stores; I don't feel I should have to do that to get good service. It should be a given. I'm nice, polite, but I don't like to be pushy. As I mentioned on another thread, the Dior SAs were so much different than the Chanel ones that even my DD made an unsolicited remark about it that was quite astute.