- Apr 3, 2012
from my bad experience with saks before, i would not recommend you buy chanel from saks. i called and place an order with one sa at saks, i request that he check my bag before sending it to me. i told him i want my bag with no scratch, dent, crease mark or any kind of flaws. he then told me the bag is in perfect condition, i should not be worry. so i placed the order with him. almost a week passed by, still i dont see my bag. so wednesday morning i receive an email from him with the tracking number. the bag was sent out on friday but he waited until wednesday to send me the notice, and the bag is suppose to be deliver the same day he email me. after i open the package, no pretty ribbons or camellia flower. arent they suppose to wrap it that way when selling classic flap? the bag is no near perfect, the chain are not wrap, no stuffing inside, no tag, the bag look used and the lambskin feel rough like wax or sand paper. i went to post office right away and return my bag. i called saks customer service to let them know why im returning the bag, guess what they told me? they said my bag was transfer from another store and someone else other than the sa that sold the bag to me pack my package, that is why i receive a damage bag. not even an apology, not like i need one, but i dont think that is how a good customer service should be. everything they told me is all lies. they just want to cover up their mistakes. before i make the purchase i ask nicely for the sa to check over my bag, he told me he got the bag in his hand and it is in perfect condition. he just want to make sale and dont care if customer receive a damage bag. im done with saks, no more shopping there. they ruin my hope for a beautiful chanel bag, im going back to neiman marcus, at least they treat me better and not lying about the condition of the bag before i purchase.I called two Saks stores on the west coast and have no luck so far. That SA didn't even bother to call other stores for me.
im sorry for the long story.