Phone call from FP store.


Jul 26, 2012
South Carolina
An SA called me a little while ago to let me know about about the new creative director ( Stu, right?) and that there will be an "entirely new floor set" rolling out in exactly two weeks. She really, really emphasized that to me...:roflmfao: "Two weeks FROM TODAY." I just didn't have the heart to tell her that the new line doesn't really appeal to me, other than the Carlyle.

I've shopped at the FP store exactly twice in the last two years. It strikes me as odd that the very, very occasional shopper ( me ) would get a phone call. If they're calling ME...the ship must be :shrugs:

Any other infrequent customers get phone calls?
Aug 18, 2013
I received a phone call and an email. In the past year I have bought around 15 bags and about the same for accessories. I would say that is a decent amount for a coach shopper. However, about 90% of those have come from Macy's, Bloomingdales, FOS, etc. So to me I would say my call and email from FP is a bit desperate on their part. They never contact me for other floor sets or the semi annual sale.


Grateful for life's beauty. Taking a break
Feb 10, 2007
I have not gotten a call because Coach does not have my phone number (by design :cool:) But I have gotten like 10 emails in the last couple of days asking me if I want to "be in the know" and be put back on their email list. I find this ironic since they are EMAILING me to ask me if I want to be on their email list lol. :P

It certainly smacks of desperation. This new fall line is not premier, is not worth the money they are charging for it, and is not worth the hype in my opinion.


May 21, 2008
By The Ocean
I'm guessing they are calling EVERYONE that they have in their database to make sure the have a good turn out for the launch, nothing but strategic marketing.
Jun 15, 2009
Isn't the plan to stop sending Coach deletes to the outlets, have the outlets just carry the outlet line, and sell their bags at FP?
They been saying that for yearrrrrrrrs. Unless they going to destory them once deleted, which is NOT gonna happen. They will go to outlets at some point.


Luvs Leather
Mar 21, 2007
Weird how this thread suddenly turned into "deletes going to the outlet," hmmmmm...

But anyway, I didn't get a call nor did I get the offer for a free wallet.


Dec 30, 2007
No phone call for me either, or ever from Coach, it's ok, my last 3 Coach purchases were from Bloomingdales online and 2 from ebay. Coach clearly doesn't want my business.

I was able to stop in FP recently and got a hard sell from the manager. She took mg name and would call me... right!

More business for the ebay sellers at a discount!
Apr 25, 2007
Plantsville, CT
After i found out about Factory outlet i wont pay full price ever again .
I have to add, once I hit the factory and found out about FP stores and got myself an attentive SA, I never went back to factory. I guess this calls for a "different strokes for different folks". I truly hope if Coach says no deletes at factory then it will stick by that. It isn't a practice that kills loyalty, it's a lack of trust and honesty.


No 6-month pin 4 me!
Mar 5, 2010
HanBaghs, USA
I have only a tad of anecdotal evidence here to share...Same store sales figures are in the tank. Few SAs have approached even the 50% target of their annual sales goals....and 66% of the calendar year is just about done. I think they are trying every strategic marketing strategy they can at this juncture.


Feb 8, 2009
I have decided to just buy one bag this fall. Even the soft Borough in my avatar, I love it, but feels too heavy with my stuff in it so I have not purchased it.
Apr 25, 2007
Plantsville, CT
I have decided to just buy one bag this fall. Even the soft Borough in my avatar, I love it, but feels too heavy with my stuff in it so I have not purchased it.
Yes I love the pebbled leather on the grommet bag for sure but like you, I feel it is almost too heavy with my things in it. I went with the Purple Crosby because I like the design style and the tan with gold hardware soft borough which I absolutely love. I don't put that many things that need securing into it so that the two zippered side pockets are plenty, making easy access for other things. Love the bag in all ways! Now looking at a different look and considering SV's Small Pebbled Dakotah Flap Crossbody simply because I'd like to own one of his and this bag is fabulous in all ways.