Here is a good story about LV and customer service: I purchased my Mono Petit Noe in December 2006 directly from LV Century City. I have owned this bag for over 12 months. This past Friday while using my Petit Noe, I noticed that the vachetta leather strip that encircles the top of the bag had cracked in two places! I brought the Petit Noe to LV Century City on Saturday and showed it to my SA. She said that she would send it to the repair center to have the vachetta leather strip completely replaced at NO CHARGE to me since it would be considered under warranty but the repair would probably take about 4 to 6 weeks. The vachetta leather strip will be brand new while the rest of my Petit Noe has a very light patina but I can live with that!! I guess since the Petit Noe is a drawstring bag, the top of the bag when gathered has to bend, but the leather still shouldn't crack. Anyways, I'm very happy that I won't have to pay for a repair..... I can understand if I had the bag for 10 years and the leather cracked but since the bag is only about 13 months old, the leather shouldn't be cracking so soon! Here are some pics - the cracks were on either side of where the strap attached to the Petit Noe. One of the cracks is huge while the other was just starting to crack but not all the way through the leather.