Disclaimer: This post is about my partner's plastic surgery experience at Namu Plastic Surgery Clinic.
My partner got refund of the direct brow lift procedure due to permanent loss of actual brows and bad scarring issues. My partner will not reveal any information about this surgery because of the additional sentence Namu put in after she signed the original refund agreement.
I know some people shared their good experience at Namu, that was also one of the reasons my partner chose them, however my partner's experience is quite the opposite. As a witness of what Namu did to my partner and how much psychological pain she is suffering everyday because of their mistakes, I think people deserve to know what happened and not fall into the same trap and suffer the same pain.
I accompanied my partner to Korea last year for her ptosis correction, under eye fat reposition, and fat grafting procedures. Based on glowing reviews on Purseforums and Kakao chat groups, my partner chose to have these procedures done at Namu Plastic Surgery. Claire (the consultant) seemed very nice and caring at the consultation, she highly recommended Dr Kirk to my partner after my partner explained she wanted to keep her features just needed some improvements to correct ageing. After confirming my partner's planned procedures, Claire recommended and talked my partner into an extra procedure called direct brow lift. My partner was initially hesitate when Claire mentioned the incision will be above the brow line and I was against the procedure, but Claire made it sound like such a small fix, and said all their patients who had eye surgeries came back for this procedure and since my partner was having surgery she should just get it done together, my partner got convinced after Dr Kirk confirmed Claire's recommendation in the end. However, what Claire and Dr. Kirk didn’t mention at the consultation was that this procedure would cause brow hair loss, bad scarring and the fact that they would cut off her actual eyebrows. Who would expect their actual brows to be cut off for brow lift?!
Issue 1: Actual brow got cut off without consent
My partner's brow thickness were 7mm, they cut off 2mm, that’s about 30% permanent loss.
We found out her actual brows were cut off after the surgery when they took off the tape, so we questioned Dr Kirk and Claire why they cut off my partner's actual brows, as at the consultation my partner told them multiple times that she wanted to keep her features. Their explanation was "all Korean women have brow microblading, actual brows is not considered important feature to them, and we thought you would be ok with actual brows getting cut off, so we didn't tell you before the surgery". Claire tried to argue that doctor has the right to make judgement during the surgery, but the problem here is neither Dr Kirk nor Claire disclose the possibility of cutting my partner's actual brow before the surgery. My partner wouldn't have agreed on this procedure if Dr Kirk and Claire disclosed the full risks when they recommended it. If all doctors use Claire's argument when they operate on patients, does that mean doctors could do whatever they want to patient's face when patient is unconscious? In the end, they finally admitted their mistake and offered temporary brow microblading solution for my partner's permanent brow loss, but brow microblading cannot be done until after 6 month post operation.
Issue 2: Hair loss
Both Dr Kirk and Claire knew the procedure would cause brow hair loss, but they decided not to tell my partner anything about it at the consultation.
Immediately after they took off the tape, we noticed not only they cut off some of my partner's actual brows, there was also major hair loss on both of her brows, especially on her right brow. We asked Dr Kirk and Claire about it, and they said hair loss after this procedure is common side effect, then we asked them why they didn't tell us when they recommended this procedure at the consultation, they told us the same thing of "all Korean women have brow microblading, they don't care about brow hair, and we thought you would be ok, so we didn't tell you before the surgery". Ok, as a guy and a foreigner, I don't know if it's true, but if all korean women don't care about either their actual brow or brow hair, why eyebrow microblading is so well developed and popular in Korea?!
Issue 3: Bad scarring
When Claire recommended this procedure to my partner, both Claire and Dr Kirk told us the scars won’t be obvious when my partner brought up her concern of scarring. But the fact is they only learned about the scarring issues after operating on my partner, as my partner found out from other people in the Kakao chat group (PS 2019 Eyes & Nose) that Claire advised against the same procedure she recommended to my partner due to the bad scarring issue. Later on, when my partner questioned Claire about what she found out, Claire said "some people are ok with the scarring". At the consultation, my partner told them multiple times about her concern of scarring, but none of them warned her about the bad scarring, instead, the doctor reassured her that scars on face would heal very well to non obvious. Namu is plastic surgery clinic, my partner didn't go for them to fix functional issues, we don't know what made them think it would be ok for any females or males to have bad scaring on their faces. My partner also got other surgeons to check her scars at around 3 month post op, most of the surgeons commented the stitches were badly done that's why skin around the scars were very bumpy uneven and indented after so long.
My partner got refund of the direct brow lift procedure due to permanent loss of actual brows and bad scarring issues. My partner will not reveal any information about this surgery because of the additional sentence Namu put in after she signed the original refund agreement.
I know some people shared their good experience at Namu, that was also one of the reasons my partner chose them, however my partner's experience is quite the opposite. As a witness of what Namu did to my partner and how much psychological pain she is suffering everyday because of their mistakes, I think people deserve to know what happened and not fall into the same trap and suffer the same pain.
I accompanied my partner to Korea last year for her ptosis correction, under eye fat reposition, and fat grafting procedures. Based on glowing reviews on Purseforums and Kakao chat groups, my partner chose to have these procedures done at Namu Plastic Surgery. Claire (the consultant) seemed very nice and caring at the consultation, she highly recommended Dr Kirk to my partner after my partner explained she wanted to keep her features just needed some improvements to correct ageing. After confirming my partner's planned procedures, Claire recommended and talked my partner into an extra procedure called direct brow lift. My partner was initially hesitate when Claire mentioned the incision will be above the brow line and I was against the procedure, but Claire made it sound like such a small fix, and said all their patients who had eye surgeries came back for this procedure and since my partner was having surgery she should just get it done together, my partner got convinced after Dr Kirk confirmed Claire's recommendation in the end. However, what Claire and Dr. Kirk didn’t mention at the consultation was that this procedure would cause brow hair loss, bad scarring and the fact that they would cut off her actual eyebrows. Who would expect their actual brows to be cut off for brow lift?!
Issue 1: Actual brow got cut off without consent
My partner's brow thickness were 7mm, they cut off 2mm, that’s about 30% permanent loss.
We found out her actual brows were cut off after the surgery when they took off the tape, so we questioned Dr Kirk and Claire why they cut off my partner's actual brows, as at the consultation my partner told them multiple times that she wanted to keep her features. Their explanation was "all Korean women have brow microblading, actual brows is not considered important feature to them, and we thought you would be ok with actual brows getting cut off, so we didn't tell you before the surgery". Claire tried to argue that doctor has the right to make judgement during the surgery, but the problem here is neither Dr Kirk nor Claire disclose the possibility of cutting my partner's actual brow before the surgery. My partner wouldn't have agreed on this procedure if Dr Kirk and Claire disclosed the full risks when they recommended it. If all doctors use Claire's argument when they operate on patients, does that mean doctors could do whatever they want to patient's face when patient is unconscious? In the end, they finally admitted their mistake and offered temporary brow microblading solution for my partner's permanent brow loss, but brow microblading cannot be done until after 6 month post operation.
Issue 2: Hair loss
Both Dr Kirk and Claire knew the procedure would cause brow hair loss, but they decided not to tell my partner anything about it at the consultation.
Immediately after they took off the tape, we noticed not only they cut off some of my partner's actual brows, there was also major hair loss on both of her brows, especially on her right brow. We asked Dr Kirk and Claire about it, and they said hair loss after this procedure is common side effect, then we asked them why they didn't tell us when they recommended this procedure at the consultation, they told us the same thing of "all Korean women have brow microblading, they don't care about brow hair, and we thought you would be ok, so we didn't tell you before the surgery". Ok, as a guy and a foreigner, I don't know if it's true, but if all korean women don't care about either their actual brow or brow hair, why eyebrow microblading is so well developed and popular in Korea?!
Issue 3: Bad scarring
When Claire recommended this procedure to my partner, both Claire and Dr Kirk told us the scars won’t be obvious when my partner brought up her concern of scarring. But the fact is they only learned about the scarring issues after operating on my partner, as my partner found out from other people in the Kakao chat group (PS 2019 Eyes & Nose) that Claire advised against the same procedure she recommended to my partner due to the bad scarring issue. Later on, when my partner questioned Claire about what she found out, Claire said "some people are ok with the scarring". At the consultation, my partner told them multiple times about her concern of scarring, but none of them warned her about the bad scarring, instead, the doctor reassured her that scars on face would heal very well to non obvious. Namu is plastic surgery clinic, my partner didn't go for them to fix functional issues, we don't know what made them think it would be ok for any females or males to have bad scaring on their faces. My partner also got other surgeons to check her scars at around 3 month post op, most of the surgeons commented the stitches were badly done that's why skin around the scars were very bumpy uneven and indented after so long.