I recently ordered a sweater in my normal size. It arrived and was at least two sizes too large. The brand charges $12.75 for returns! Won’t ever be shopping there again.
My husband witnessed at Costco a guy returning a totally trashed, gunked-up BBQ grill, like the guy used the heck out of it for over a year then decided that he wanted to get the money back. I am sure Costco gave him a full refund. Some people are outright thieves.