I am so upset/ irritated.I love my nude taxi tote but tonight when I was leaving the grocery store I noticed part of the front strap peeled off. Will Coach fix this or is it considered wear and tear? I just got it in May and I def do not use it all the time. Here is a pic.
Peeling strap on my Taxi Tote
- Thread starter MKB0925
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Looks like the edge paint? Or was it any of the leather? If it's edge paint only, should be a simple repair.
I don't think there can be "normal" wear and tear on a strap if you just got it in may even if you used it every day. I would take it in or send it in. I have three taxis and haven't had this problem and two of them have seen some serious use and have been WAY overstuffed while traveling **hangs head in shame**. Definitely get it looked at!
Yes just the edge paint...I did not realize that was what it is called. I will have to bring it to the store this weekend.
If it is not deemed repairable, there is a thing called Edge Kote that you can use to repair it. My Zoe bag started cracking so I bought it to use on that. Sorry your edging peeled, I'd be upset too.
As others have said that is peeling edgepaint. You can certainly see if they'll do anything, that all said i just got back my daughters purse(different style) and they deemed it un repairable and gave us a 40% coupon.
Reason i mention is so you know how it may go down, and yes hers is/was under warranty. Funny enough in contrast i had a Fossil tote that had edgepaint come off and they simply exchanged the purse(also under warranty)
Reason i mention is so you know how it may go down, and yes hers is/was under warranty. Funny enough in contrast i had a Fossil tote that had edgepaint come off and they simply exchanged the purse(also under warranty)
This is odd, did you ask for an exchange on your daughter's bag or did they just offer you a 40% coupon right off the bat? Did you mention that it was still under warranty?
I think that sounds like a bad policy to only offer a 40% off coupon. Fossil did the right thing!
SA examined the bag, stated i needed to fill out the repair paperwork and the bag was sent away, took 4wks to get the bag back with a letter stating they could not repair it and a 40% coupon.
I not only stated it was under warranty, i provided the receipt, which she full looked at.
Hmmm......that's not right, is it? They should have exchanged that bag for you.
Maybe try another store?
Did you use a credit card? A number of them offer their own warranty on items you purchase with it. If Coach isn't honoring their own warranty maybe the card company will step in (even if they do not offer additional warranty).
Don't really have easy access to multiple stores, plus i have no clue what whether another SA would have handled it differently.
As i said, it's been interesting, at least i know how things get handled with the brand... food for thought? ya'know?
If they can't repair it, they send the coupon unless you request they send the bag back to you
I understand. There isn't a company in existence who can afford to treat customers in this manner.Don't really have easy access to multiple stores, plus i have no clue what whether another SA would have handled it differently.
As i said, it's been interesting, at least i know how things get handled with the brand... food for thought? ya'know?
I used to work for Nordstrom and we took back just about anything! I would have asked for a manager and would have insisted on either an even exchange or a full credit if they didn't have the exact item in stock. And if they didn't have the exact item the proper thing to do (in the interest of good customer service) is to offer to track one down for you.
This was a very poorly handled transaction, sorry that you had to go through it. As a result of Coach's poor service now the customer comes to a busy forum to relate her negative experience (which I don't blame you for one bit, btw!) I'd probably do the same.....
I think department stores have better polices overall. I am not really trying to trash talk more just saying how it went, share the possibilities of how 'repairs' can be handled.
Realize that compared to some other styles this is not an expensive model but to me that is beside the point they offer a 1yo warranty on the whole range from SLG through to the purses... it's not changeable by the initial cost of the item.
Not anti Coach either but this is something that i will definitely take under consideration if i were to purchase items from them again.