So, I bought my first damier bag, a beautifull Damier Neverfull MM, in august of last year, and absolutely fell in love with her. Low and behold, six months later the straps started to peel at the bottom near the petals, eeekkkkk! 
Went into complete panic mode!
Last week I took her to the store where they told me that they had never seen that happen to a bag before; so they proceeded to take pictures of the damage and told me that they would be sending them to France to see what they said.
I get the call today telling me to stop by the store since they had a resolution for the problem. I go and- Tah Dah!!!!! They exchanged her for me in all of her "Made in France" glory!!!!!
I'm so happy!!!
Great Customer service indeed since I bought the bag in Florida and I now live in Mexico City. The S.A.'s are so great here! I'm going to try to post the before and after pics.
First two pics are of the old bag, the third is my new baby at the store and the others are of her at home.
Went into complete panic mode! Last week I took her to the store where they told me that they had never seen that happen to a bag before; so they proceeded to take pictures of the damage and told me that they would be sending them to France to see what they said.
I get the call today telling me to stop by the store since they had a resolution for the problem. I go and- Tah Dah!!!!! They exchanged her for me in all of her "Made in France" glory!!!!!
I'm so happy!!! Great Customer service indeed since I bought the bag in Florida and I now live in Mexico City. The S.A.'s are so great here! I'm going to try to post the before and after pics.
First two pics are of the old bag, the third is my new baby at the store and the others are of her at home.
I just hope it doesnt happen again...
Now enjoy your new bag !!!!!