On the first day of PCE I headed out to the store I normally shop at. I called ahead of time and my normal SA was not there. Since I was meeting a friend and I wouldn't be on that area in Sunday I decided to go anyways. The store was busy but not crowded at all. One SA came to help me. I asked her if she had Sig stripe tote in Black/Gunmetal. She explained that it did not come in that color, but in the larger size did (which was on display) but not the smaller size (11098). So I explained that I called customer service just the day before and they told me it was in stock at that particular store. She continued to "argue" with me and say it was not. I was pretty perturbed. My friend and I were quite shocked and we almost left. We continued to walk around the store and the SA came up to us WITH, shockingly, the Signature Stripe Tote in Black/Gunmetal!! WOW!! Who knew! (sense the sarcasm ) I checked the bag out and I decided I didn't really like the stripe. It was more metallic and sparkled more than shiny silver it looks in the pic. Also it was a lot smaller than I thought. The SA that was helping us kinda disappeared. So I ended working with another SA who was SOOOO nice and helpful. All said and done I ended up getting the large Signature Stripe Tote in Black/Silver. They gave me back my PCE card so if I want to go back I can. I'm thinking about the Samantha sunglasses!