I thought I'd start a new thread for this in the hope of getting some advice
So, I filed an INR claim for a bag from the US. The seller was pretty unresponsive and gave me a tracking number that didn't show anything online.
Luckily, I did receive the bag - however, it was listed as 'Brand New' but had loads of tiny marks on it. I emailed the seller to see what she had to say, but didn't close the INR Paypal case as I understood if I did I wouldn't be able to file a SNAD should it come to that, and instead just needed to change the reason for my claim.
So, fast forward to today, and the seller has not replied about the condition of the bag. However, Paypal have emailed me to say they are closing the case, in my favour, and the money has been refunded to me!! Eeek! So I have the bag (although not in the condition I expected) and the money!! What do I do now?? I'm pretty useless when it comes to Paypal, so any help would be greatly appreciated!
So, I filed an INR claim for a bag from the US. The seller was pretty unresponsive and gave me a tracking number that didn't show anything online.
Luckily, I did receive the bag - however, it was listed as 'Brand New' but had loads of tiny marks on it. I emailed the seller to see what she had to say, but didn't close the INR Paypal case as I understood if I did I wouldn't be able to file a SNAD should it come to that, and instead just needed to change the reason for my claim.
So, fast forward to today, and the seller has not replied about the condition of the bag. However, Paypal have emailed me to say they are closing the case, in my favour, and the money has been refunded to me!! Eeek! So I have the bag (although not in the condition I expected) and the money!! What do I do now?? I'm pretty useless when it comes to Paypal, so any help would be greatly appreciated!