For the first time in eight years of ebaying I had to file a SNAD claim, specifically on a bag I won. The seller had touted the bag as "first quality" and perfect, yet when received there was an area on one side that had several obvious spots that looked almost greyish-silver and they were raised, as though something came into contact with the bag. Eventually, my hubby and I figured out by taking it outside into bright sunlight to look at it that someone had tried to cover up scratched spots on the bag with liquid leather polish (swear, it looked like white out!).
Long story short, I couldn't get anywhere with the seller (a newbie with less than 10 feedbacks at the time and only a month on ebay) so I filed a claim via PayPal. After weeks, PayPal directed me to return the bag and that a refund would be issued once delivery was confirmed. I mailed the bag insured with signature confirmation. It was received and signed for yesterday.
For those that have been through this process, how long after receipt by the seller did you receive your refund? I'm absolutely paranoid that the seller is going to try to pull some monkey business and claim the bag was not returned in original condition. I never carried the bag, never took the tags off, and I did take tons of additional pics as I was packing it up for return, and it appears that the seller had finally offered to make the refund before PayPal contacted me to return it, but I'm still paranoid.
Any experiences or words of wisdom?
Thanks!
Long story short, I couldn't get anywhere with the seller (a newbie with less than 10 feedbacks at the time and only a month on ebay) so I filed a claim via PayPal. After weeks, PayPal directed me to return the bag and that a refund would be issued once delivery was confirmed. I mailed the bag insured with signature confirmation. It was received and signed for yesterday.
For those that have been through this process, how long after receipt by the seller did you receive your refund? I'm absolutely paranoid that the seller is going to try to pull some monkey business and claim the bag was not returned in original condition. I never carried the bag, never took the tags off, and I did take tons of additional pics as I was packing it up for return, and it appears that the seller had finally offered to make the refund before PayPal contacted me to return it, but I'm still paranoid.
Any experiences or words of wisdom?
Thanks!