PayPal Limited Account Access

Kostas210

Member
Oct 23, 2010
8
0
Hello!
After selling stuff on eBay for a long time now, I went to my PayPal account and saw the following:

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience.

Why is my account access limited?
Your account access has been limited for the following reason(s):
Nov 14, 2010: You have received €2,500 or more in total payments to your PayPal account in this calendar year. Until you provide us with this information you won't be able to send any money using PayPal, however, you may still be able to receive it. If you don't provide the required information within 45 days, your ability to receive money may also be revoked until the information is provided. Please go to the Resolution Centre for more information on what you need to do.
(Your case ID for this reason is ....)

How can I get my account access restored?

It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.
To help us with this and to find out what you can and can't do with your account until the issue is resolved, go to the Resolution Center.
We'll review the information you provide and email you if we need more details or when your account is back to normal.
Once you complete all of the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.


I am not so sure on how to solve this problem but since the instructions say to go to the Resolution Center, I click there and it appears the following:


Resolution Center


Report a problem


  • Didn't receive your item?
  • Received the wrong item?
  • Don't recognize a payment?


Tips for buyers


Tips for sellers




Limited Account Information
  1. Return to limitation details
  2. Complete the steps listed on this page to initiate a review of the limitations

What can I do while my account is limited?

  • receive or request money
  • update your account information
  • add money to your account
  • add or remove a card
  • add or remove a bank account
  • send refunds
  • use PayPal logos in your auction listings or on your website

What can't I do while my account is limited?

  • send money
  • withdraw money from your account
  • close your account



Begin a limitation review Date Limited Required Response Status Action Nov 14, 2010 Lift limitsTo confirm you are the credit card owner, we'll charge a small amount to your credit card. After you confirm the amount, we'll credit your PayPal account for the amount charged.Confirm your credit cardTo confirm you are the credit card owner, we'll charge a small amount to your credit card. After you confirm the amount, we'll credit your PayPal account for the amount charged. Waiting for your response Resolve Nov 14, 2010 Lift limitsTo help confirm your identity, please send us a copy of your photo ID that shows your name and address. Waiting for your response Resolve Nov 14, 2010 Photo IDTo help confirm your identity, please send us a copy of your photo ID that shows your name and address. Waiting for your response Resolve Nov 14, 2010 Proof of AddressTo confirm your address, please send us a copy of a bill that shows your name and address. Helpful documents include a utility bill or an insurance bill. Waiting for your response Resolve Nov 14, 2010 Lift limitsPlease provide information about your business to help confirm this Business account.Provide business informationPlease provide information about your business to help confirm this Business account. Waiting for your response Resolve

Um, in this step, do I have to click on every Resolve address and follow the instructions that appear there? I mean, is it needed a copy of my Photo ID, a copy of a bill that shows my name and address etc in order to make my account come back to normal?

If anyone is or was in the same situation and knows what it takes, please help me!



Thank you
 

MissMollie

Member
Sep 15, 2010
119
0
Washington, DC
Yes, you need to click on EVERY "Resolve" link and provide the required documentation. Give them a day or so to process it, then call them and they will remove the restriction. They won't do it until they get EVERY piece of information they requested. Good luck.
 
Mar 28, 2010
22,473
19
England
ACK! Paypal are pains in the butts for doing this. Yes, you have to resolve every step before they will even consider lifting the limitations. Makes no sense to me that they need to do this, it is just so much hassle...